Quality Standards and Methods Manager (M/F) - Rabat

Company :

With over 30 years of experience, the Arrawaj Foundation is a major economic and social player in the micro-finance sector. 

Based in Morocco and with over 2,000 employees spread across more than 270 branches and 15 regions, the Arrawaj Foundation is proud to contribute to the financial inclusion of project holders and micro-entrepreneurs excluded from traditional financing channels by offering them diverse, local, adapted, and innovative products and services.

The success of our institution rests on a foundation of core values that inspire the actions of all our employees and guide our relationships with stakeholders:

• Commitment: We are determined to see things through together.
• Respect: To better appreciate each other
• Ethics: The foundation of our conduct
• Responsibility: A sense of duty at the heart of our mission

Company culture :

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

Job :

Main Mission: 

Ensure the implementation, management, and continuous improvement of the Quality Management System to guarantee compliance with standards, the efficiency of internal processes, and the lasting satisfaction of employees and partners within the foundation.

Missions & Responsibilities: 

• Contribute to the implementation and management of the Quality Management System in accordance with the applicable framework.
• Prepare, conduct, and follow up on internal and external quality audits.
• Implement Quality monitoring indicators (Quality dashboards, KPIs...).
• Train and support employees in Quality processes.
• Lead improvement projects.
• Prepare regular reports to be shared with management.

Required profile :

• Minimum of 3 years of experience in a similar role in the banking sector.
• Mastery of quality standards and frameworks.
• Proficiency in implementing and managing the QMS.
• Mastery of audit techniques.
• Definition and monitoring of Quality indicators.
• Development of quality dashboards.
• Ability to propose solutions to strengthen quality culture and efficiency.
• Training employees on quality.
• Analysis and optimization of Processes (Continuous Improvement).
• A Green/Black Belt certification would be desirable.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Rationalism Tenacity Organization