Omnichannel Manager - Casablanca
Insurance professions - Marketing / ebusiness - Secteur Insurance / Brokerage - Banking / Finance
- Senior (5 to 10 years)
- 1 job(s) in Casablanca and region - Morocco
- Master or PhD Minimum - Engineering School - Master
Search for new things / novelty Extraversion Will to persuade Rationalism Flexibility Need for autonomy Ambition Organization
- Permanent contract
- Teleworking : No
Company :
-
Job :
Main Missions
- Define and deploy the company's omnichannel strategy.
- Map and optimize customer journeys.
- Ensure consistency of interactions across all channels.
- Lead digital transformation projects related to customer experience.
- Coordinate business, marketing, sales, and IT teams.
- Use customer data to improve journeys and performance.
- Develop levers for customer conversion, loyalty, and engagement.
- Monitor performance and satisfaction indicators.
Required profile :
Profile Sought
- Education: Master's degree (Engineering School, Business School, or University).
- Experience: 7 to 10 years minimum in roles related to customer experience, digital, marketing, or transformation.
- Experience in insurance, banking, or financial services is highly appreciated.
Required Skills
Functional: Omnichannel, customer experience, CRM, digital marketing, project management, change management.
Technical: CRM (Salesforce, Dynamics, etc.), analytical tools, digital platforms, CX KPIs (NPS, CSAT, CES).
Soft Skills: Leadership, customer focus, communication, analytical thinking, innovation, and cross-functional collaboration
Desired personality traits :
Search for new things / novelty Extraversion Will to persuade Rationalism Flexibility Need for autonomy Ambition Organization
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