After-Sales Service Manager - Casablanca

Company :

A century of commitment to mobility in Morocco

Since 1907, Auto Hall has established itself as a key player in automobile distribution in Morocco. Guided by values of innovation, trust, and proximity, our Group places customer satisfaction and quality of service at the heart of its development strategy, while resolutely committing to more sustainable mobility.

Our Mission:

Our mission is to offer every Moroccan driver reliable, innovative, and accessible mobility solutions, while actively contributing to the economic, social, and sustainable development of the Kingdom.

Our Brands:

Opel, Ford, DFSK, Nissan, Mitsubishi, Fiat, Fuso, Chery, Foton, Seres, Jeep, Gaz, Alfa Romeo, Maserati, Ford Trucks, Industrial & Agricultural

Our Values:

Excellence: We aim for high standards in everything we do, through quality service and recognized expertise for over a century.
Innovation: We constantly explore new automotive technologies and solutions to anticipate tomorrow's needs.
Societal Commitment: We support responsible initiatives through our CSR policy and the concrete actions carried out by the Auto Hall Foundation.
Customer Satisfaction: We place the customer experience at the heart of our strategy, with constant attention to listening, proximity, and continuous improvement.
Our commitment to a sustainable future:

At Auto Hall, we are convinced that tomorrow's mobility must be responsible and sustainable. As a major player in the automotive sector in Morocco, we are actively committed to reducing our ecological footprint and supporting our community through concrete initiatives.

Our Labels and Certifications:

To meet the highest standards of quality and responsibility, Auto Hall integrates quality management and CSR into the core of its governance. These commitments have been recognized by several national and international distinctions.

Job :

We are looking for an After-Sales Service Manager in Casablanca whose missions will be:

• Manage and supervise after-sales service operations

• Ensure customer satisfaction by guaranteeing the quality and efficiency of services provided

• Coordinate with technical teams to resolve complex problems

• Contribute to the continuous improvement of processes and service standards

• Manage the administrative and financial aspects of the after-sales service

• Train and develop the team's skills, etc...
 

Required profile :

Holder of a State Engineer degree or equivalent in:

• Mechanical Engineering, Industrial Engineering..., with a first successful experience in a similar role, ideally acquired in the automotive sector.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Flexibility Need for action Team work Involvement at work Ambition Improvisation