Service Engineer - Service Offer Management - Rabat
Executive assistance / General Services - Secteur Other services - Other services
- Senior (5 to 10 years)
- 1 job(s) in Rabat and region - Morocco
- Master or PhD Minimum
Flexibility Extraversion Organization Conventional
- Permanent contract
- Teleworking : No
Company :
ALTEN MOROCCO, a branch of the world leader in engineering and technology consulting, created in 2008 and present in Fes, Rabat, Tetouan, and Casablanca, now has over 2200 employees and aims for a center of excellence with 3300 ALTENians by the end of 2027. It is now a strategic player in supporting the professional development of engineers.
Our mission: to meet the technological ambitions of our clients - major international clients - in the automotive, railway, R&D and IT, telecommunications, and media sectors.
Joining ALTEN Morocco means joining an ecosystem of excellence and benefiting from:
• A personalized and evolving career path
• An ambitious skills development policy
• A stimulating, collaborative, and meaningful work environment
Discover the testimonial of Hajar Bououd, HR Director and Communication at ALTEN Morocco in Challenge Maroc magazine by clicking here: https://bit.ly/3QMntIc
Company culture :
Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
Job :
The consultant will be in charge of:
- Managing service offers: Datalab, Data Upload, Repositories, Platform Access, Data & AI Services.
- Ensuring request tracking, SLA compliance, proactive communication, and priority management.
- Continuously improving the user experience: processes, request simplicity, visibility on progress.
- Implementing satisfaction indicators, user surveys, and improvement plans.
- Contributing to the implementation of PETS, Myriade / Colibra and workflow automation.
- Contributing to reducing Time To Market and simplifying processes.
- Producing management KPIs: TTM, backlog, SLA compliance, user satisfaction, automation rate.
- Leading performance reviews.
- Identifying and managing user issues, productivity gains, and automation opportunities.
Required profile :
Master's degree (Bac + 5) in computer science or equivalent.
Experience between 3 and 4 years.
Senior experience in Service Management or Product Management in a Data / IT context. Knowledge of the Data Platform environment (Azure, Databricks) is desired. Proven experience in managing service offers, SLA management, and continuous improvement.
Required skills
Functional: Service Management, Product Management, Demand Management, IT Processes, Agile
Technical (desired): Azure, Databricks, Data Platform, Data Governance
Soft Skills: Transversal leadership, Communication, Customer focus, Analytical thinking, Proactiveness, Ability to unite
Head office address :
Parc Fès Shore Parc- Route sidi Hrazem - Fès - Maroc
Desired personality traits :
Flexibility Extraversion Organization Conventional
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