Borrower insurance supervisor - permanent contract - Rabat

Company :

About us

ADM VALUE, a subsidiary of the TESSI group, is a leading company in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to offering innovative and high-quality solutions that enhance the customer experience.

Our impact
Operating in 8 countries, our global network of 18 production sites allows us to respond flexibly to our clients' needs worldwide.

Dedicated employees: With a team of over 8,000 passionate and committed employees, we form a diverse community that shares a common vision of excellence in customer service.

Our commitment
Quality and growth: We are proud to show an impressive growth rate of 8.5%, reflecting our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies seeking to elevate their customer relationship management excellence.
 

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

You will be responsible for managing and improving the performance of a team dedicated to selling Borrower Insurance. Your main mission will be to help manage the activity, support the development of advisors' skills, and ensure the achievement of the project's commercial and quality objectives.

Your main responsibilities include:

Manage, motivate, and support a team of sales advisors.
Monitor individual and team performance (sales, quality, productivity).
Implement action plans to meet and exceed goals.
Provide regular coaching, listen to calls, and develop team skills.
Track performance indicators and produce activity reports.
Ensure compliance with project procedures, scripts, and quality standards.
Participate in the recruitment and onboarding of new employees.
Maintain a positive and results-oriented team dynamic.

Required profile :

Profile sought:

Excellent spoken and written French.
Proven experience in team management in a customer relations center.
Experience in insurance (ideally Borrower Insurance) is highly desirable.
Leadership, organizational skills, and a results-oriented mindset.
Ability to analyze performance and implement corrective actions.
Very good interpersonal skills and ability to motivate teams.

Expected qualities:

Clear & reassuring communication: adapt your speech to the general public's expectations.
Organization & responsiveness: manage calls and customer files effectively.
Customer focus: identify needs and propose the best solutions.
Enjoys challenges: motivated to meet and exceed set goals.
Social benefits and others
Social benefits and others
By joining our team, you benefit from a stable, motivating, and rewarding work environment, with many concrete advantages:
Permanent contract (CDI) from hiring.
Training on our tools and processes.
Attractive salary package: fixed salary + performance bonus.
Full social coverage: CNSS + AMO.
Access to numerous partnerships (restaurants, leisure, shopping, wellness...) with exclusive discounts reserved for our employees.
Dynamic environment that encourages internal growth.

Working hours

44 hours per week.
Salary
Attractive salary package.

Head office address :

Desired personality traits :

Creativity Flexibility Need for reflection Team work