English-French Supervisor - Marrakech
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 10 job(s) in Marrakech and region - Morocco
- Associate (AA, AS) Minimum
Respect of the rules Extraversion Emotional distance Need for action Team work Need for objectivity Flexibility Organization
- Permanent contract
- Teleworking : No
Company :
We are a global leader in technology and services that powers the brands of the future. We help well-known brands - the ones you use every day - improve their business through technology and integrated solutions in over 70 countries. In everything we do, we believe in doing what is right for and by people: our game-changers, our clients and their customers, our community, our planet. Discover the power of Concentrix.
Discover the testimonial of Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix in Challenge Maroc magazine by clicking here: https://bit.ly/4cRsGFR
Company culture :
Job :
Mission:
On behalf of our client, a leader in travel management, we are looking for an English-French supervisor
Reporting to the project manager, your missions will be:
- Ensure that qualitative and quantitative objectives are met
- Ensure compliance with the client's and Concentrix's processes and quality standards
- Provide regular activity reports to the client and top management
- Manage and lead a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers...
- Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
- Ensure the availability of necessary resources and production tools to handle workflows
- Manage turnover, absenteeism, and implement necessary action plans
- Ensure the administrative management of your team (holidays, absences, lateness...)
- Alert on problems that could impact production
- Manage production incidents
Required profile :
Profile:
- Higher education in management
- You have perfect command of French and English
- You have at least 6 months of experience as a manager
- You have analytical skills to understand and drive the achievement of objectives
- You have a sense of anticipation and are focused on customer satisfaction and solutions
- You are organized and rigorous
- You are recognized for your interpersonal skills
- You have good listening skills
- You are proactive
- Leadership and strong managerial skills are essential qualities to successfully carry out your mission
- You are comfortable with office tools (Word, Excel, PowerPoint and internet) and telephony
Benefits
We offer you:
- An attractive salary package including a language bonus + expertise bonus + performance bonus
- A balance of €300/semester to use on the project platform for all employees.
- A range of benefits: health insurance, on-site cafeteria, discounts with partner stores with Webhelp...
- Pleasant working conditions and opportunities for career growth
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Respect of the rules Extraversion Emotional distance Need for action Team work Need for objectivity Flexibility Organization
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