Hispanic-English Speaking Supervisor - Marrakech
Call Centers professions - Secteur Call Center
- Junior (1 to 3 years)
- 1 job(s) in Marrakech and region - Morocco
- Associate (AA, AS) Minimum
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
- Permanent contract
- Teleworking : No
Company :
We are a global leader in technology and services that drives the brands of the future. We help well-known brands - the ones you use every day - improve their operations through technology and integrated solutions, in over 70 countries. In everything we do, we believe in doing what is right for and by people: our game-changers, our clients and their clients, our community, our planet. Discover the power of Concentrix.
Discover the testimonial of Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix in Challenge Maroc magazine by clicking here: https://bit.ly/4cRsGFR
Company culture :
Job :
Your mission:
As a supervisor, you play a key role through the following tasks:
- Ensure that qualitative and quantitative objectives are met
- Manage a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers, administrative management (holidays, absences, lateness...) ...
- Ensure the availability of resources and production means needed to handle the flow
- Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
- Assist customer advisors in handling calls if needed
- Alert on problems that could impact production
- Ensure compliance with the client's processes and quality standards and qualitative and quantitative objectives
- Manage a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers, administrative management (holidays, absences, lateness...) ...
- Ensure the availability of resources and production means needed to handle the flow
- Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
- Assist customer advisors in handling calls if needed
- Alert on problems that could impact production
- Ensure compliance with the client's processes and quality standards
What we offer you:
At Concentrix, we make valuing and caring for our talent a priority. Here are the benefits we offer to recognize your contribution:
- Opportunities for advancement, ethically and fairly
- Professional development opportunities
- Attractive remuneration including a periodic performance bonus
- Exceptional social benefits:
- Health insurance
- Supplementary pension plan after one year of service in the company and enrollment
- Canteen service at reduced prices
- Gym with dedicated coach on-site. Access is free (this benefit is valid in locations with a gym)
- Possibility to enroll in the company's daycare (valid in locations that have one) or daycare subsidy
Required profile :
The profile of our Game-Changers
We are looking for a talent who:
- Ideally holds a higher education degree in management/business administration
- Is fluent in Spanish and English
- Has at least 6 months of experience as a call center manager
- Has analytical skills to understand and drive the achievement of goals
- Has the ability to anticipate and is focused on customer satisfaction and solutions
- Can identify the difficulties of customer advisors and implement the appropriate support plan
- Is organized and rigorous
- Is recognized for their interpersonal skills
- Is a good listener
- Is comfortable with office software (Word, Excel, PowerPoint)
- Is proactive and makes suggestions
Our recruitment process is inclusive and guarantees the selection of the best talents:
First contact with our recruiters to assess the fit of your profile with the job requirements
Online language tests
In-depth interview with your future managers to explore your skills and interest in the position. This stage may involve multiple interviews
Selection of the chosen candidate after debriefing with stakeholders and presentation of the job offer
Ready to take on the challenge? Join the Concentrix adventure, where innovation, operational excellence, and employee well-being meet!
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
Here you can find a recommendation rate for this vacancy, as well as information on how to promote your application. Log in / Register to view this personalised information.
ReKrute offers you this new personality test to help you get to know yourself better and make the most of your applications. Take it now, it only takes 5 minutes maximum.
