Customer Advisor English/French Speaker - Technopolis

Company :

DXC Technology was born in April 2017 from a merger between CSC (Computer Sciences Corporation), a giant in consulting, and HP Enterprise Services, a leader in IT Services.

The DXC Group has revenues of $25 billion, benefits from 60 years of experience, and employs 170,000 people in over 70 countries, serving more than 6,000 clients.

DXC Technology in Morocco, established in 2007, is a joint venture between DXC Technology, a global leader in integration and outsourcing services, and the CDG Group (Caisse de Dépôt et de Gestion).

With 1,200 employees across 3 production sites (Technopolis, Hay Riad & Casa NearShore), DXC Technology in Morocco aims to support major accounts and public and private clients in their digital transformation, addressing all IT challenges such as Hosting, Outsourcing, Application Modernization, Business Intelligence & Analytics, Workplace & Mobility Services, Business Process Services, Cybersecurity, and Consulting. 

Company culture :

DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency.

Job :

Respond to calls/emails
- Responds to contacts (calls, emails) quickly and professionally
- Follows defined guidelines for managing calls or emails
- Works to achieve individual and team goals
- Attends team meetings or information sessions
- Balances quality and quantity (with help from quality analysts, trainers, and team leaders)
- Understands service levels and the impact of their performance on service levels
- Monitors their own inboxes and/or queues
- Escalates any issues preventing work to the team leader
- Provides suggestions for improvement on client-specific operational policies and procedures
- Ensures consistent quality
- Respects schedule/planning
- Acts as an SME/Mentor (if needed)
- Promotes team cohesion/team spirit
- Understands/follows internal DXC.technology processes/procedures on SharePoint
- Helps with the execution of other projects/tasks if needed
 

Required profile :

Minimum High School Diploma

- Professional experience level:

Not required
 

Head office address :

Desired personality traits :

Flexibility Emotional distance Extraversion Will to persuade Intuition / spontaneity Ambition