Bilingual Customer Support - Canadian Market (Night Shift)
- Rabat
Call Centers professions - Secteur Call Center
- Junior (1 to 3 years)
- 20 job(s) in Rabat and region - Morocco
- Freshman year Minimum - High School Graduation - Associate degree
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
- Permanent contract
- Teleworking : No
Company :
With 20 years of experience in the call center, offshoring, and customer relationship management business.
Marketing Call Center is a service company with over 500 experienced employees who manage complex, high-value services daily for Moroccan, French, and European clients.
Every day, we provide our prestigious clients with quality service that meets all their expectations, while providing the best working environment for our agents.
Discover the testimonial of Fatima Zahra Fatih, Human Resources and Quality Director at MCC in Challenge Maroc magazine by clicking here: https://bit.ly/3Pb5x9B
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
Job :
Become the ambassador of our premium service for the Canadian market. A position combining customer relations and technical support on night shifts (time zone: Canada)
- Handling incoming calls in French and English.
- Coordinating between clients and network technicians.
- Tracking incidents and updating databases.
Required profile :
- Bilingual French/English (perfect spoken and written).
- Call center experience desired.
- Availability for night shifts.
- Proficiency in computer tools.
Head office address :
26 Angle Rue Tensift et Av Abtal AGDAL 10000 Rabat
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
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