Technical Support L2 (Microsoft 365 & Azure) - Rabat

Company :

ALTEN MOROCCO, a branch of the world leader in engineering and technology consulting, created in 2008 and present in Fez, Rabat, Tetouan, and Casablanca, now has over 2200 employees and aims for a center of excellence of 3300 ALTENiens by the end of 2027. It is now a strategic player in supporting the professional development of engineers.

Our mission: to meet the technological ambitions of our clients - major international contractors - in the automotive, rail, R&D and IT, telecommunications, and media sectors.

Joining ALTEN Morocco means integrating an ecosystem of excellence and benefiting from:

• A personalized and evolving career path

• An ambitious skills development policy

• A stimulating, collaborative, and meaningful work environment

Discover the testimonial of Hajar Bououd, HR Director and Communication at ALTEN Morocco in the Challenge Maroc magazine by clicking here: https://bit.ly/3QMntIc

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

Job :

• Overall responsibility for L2 technical support: Management of critical incidents, problems, and changes.
• Change management: Steering change processes, validation, and monitoring their execution.
• Audits and recommendations: Conducting client audits and proposing best practices.
• Technical documentation: Writing and reviewing operational procedures (SOPs), update reports, and change summaries.
• Major incident management: Handling high-severity tickets, including service requests and service restoration.
• Client relations: Understanding client needs and conducting proof-of-concepts (POCs) or demonstrations for new solutions.
• Business support: Assisting internal teams based on organizational needs.

Required profile :

• L2 Technical Support Engineer to strengthen its team dedicated to managing Microsoft 365 and Azure infrastructures.

• 1 to 3 years of practical experience in L2 technical support: an asset (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert).

• Active Directory: Management of objects and groups, GPOs.
• Azure: AD FS, Azure AD Connect, Azure MFA.
• Microsoft 365: Exchange Server, SharePoint, MS Teams.
• Hybrid environments: Exchange and Office 365.
• PowerShell: Scripting and automation.
• Network: Basic to intermediate knowledge.
• Security: Intermediate security best practices.

Head office address :

Desired personality traits :

Flexibility Extraversion Organization Conventional