Team Leader Billing and Debt Collection - Casablanca
Insurance professions - Banking professions - Secteur Insurance / Brokerage - Banking / Finance
- Mid Level (3 to 5 years)
- 1 job(s) in Casablanca and region - Morocco
- Master or PhD Minimum - Master
Will to persuade Rationalism Conventional Flexibility Need for autonomy Involvement at work Organization
- Permanent contract
- Teleworking : Hybrid
Company :
70 years of experience and a very fine territorial network have made Coface a benchmark in credit insurance, risk management, and the global economy. Coface experts operate at the heart of the global economy, helping ~50,000 clients build successful, dynamic, and growing businesses in 200 countries.
With a direct and indirect presence in 12 countries in the Maghreb, West and Central Africa, Coface offers a unique support system for companies located in the region to protect them against the risk of financial default of their clients.
Credit insurance with Coface also means risk analysis by country, sector, and company to help our clients best assess and prevent the risks they may take.
With Coface, our clients operate in a safer environment.
Discover the testimonial of Leila Hakou, HR Director at Coface in Challenge Maroc magazine by clicking here: https://bit.ly/4cQI45q
Company culture :
Job :
Within the Shared Service Center, you will be responsible for supervising and coordinating the team's activities. You will play a crucial role in maintaining operational efficiency and continuously improving processes.
- Supervision of billing and collection activity: ensure the conformity, punctuality, and quality of invoices issued.
- Planning of skills development actions.
- Analysis of key financial indicators: monitoring of collections, payment delays, disputes, and doubtful debts.
- On-site assistance when dealing with difficult tasks.
- Reporting of information and anomalies internally, to the EIC, and to clients.
- Processing administrative requests from employees.
- Taking charge of the qualitative management of the activity.
- Ensure qualitative objectives are met by implementing targeted preventive and corrective actions.
- Manage, lead, and train the team as well as new hires.
- Set and monitor individual and collective objectives.
- Administratively manage your team (schedule, absenteeism, leave, etc.).
- Participate in actions to improve social indicators (attrition, absenteeism, etc.).
- Actively participate in the preparation of client committees.
- Monitor and determine initial and ongoing training needs.
Required profile :
- University degree in insurance, finance, economics, or a related field.
- Managerial experience in team management.
- Previous experience in credit insurance, business insurance, or a similar role is a plus.
- Good analytical and negotiation skills.
- Excellent written and oral communication skills (French).
- Ability to work independently and as part of a team.
- Attention to detail and results-oriented.
Head office address :
225 Bd d’Anfa Casablanca
Desired personality traits :
Will to persuade Rationalism Conventional Flexibility Need for autonomy Involvement at work Organization
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