Helpdesk Technician - Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social integration worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...    

For our temporary employees, we offer a unique experience, notably with the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (bank account opening, CNSS...).   

For our candidates, we offer, in line with the global standards of Manpower Group, a process of selection, evaluation, and support for success in their new mission.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Main tasks:

• Provide first-level technical support to users.
• Receive, qualify, and process requests and incidents via phone, email, or ticketing tool.
• Diagnose and resolve hardware and software incidents.
• Follow up on tickets until they are resolved and inform users of progress.
• Write and update technical documentation and procedures.
• Ensure quality service while respecting deadlines and service level agreements (SLAs).

Required profile :

• Bac+2 (2-year post-secondary degree) in IT or equivalent.
• Good knowledge of Windows environments, Microsoft 365, and support tools.
• Basic knowledge of networks (TCP/IP, DNS, DHCP).
• Experience in a call center is a plus.
• Good command of French, both spoken and written.
• Customer service orientation, listening skills, rigor, and team spirit.
• Immediate availability.

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Need for reflection Need for autonomy Involvement at work Ambition Organization