B2B Telemarketer Bilingual FR/ENG in Canadian call center - Casablanca

Company :

TELUS Digital is a leader in digital customer experience innovation, designing, building, and delivering cutting-edge digital solutions for global and innovative brands.

At TELUS Digital , we foster customer experience innovation through dynamic teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global branch of TELUS Corporation, one of Canada's largest telecommunications service providers. We offer contact center and business process outsourcing (BPO) solutions to some of the world's largest companies in the consumer electronics, finance, telecommunications, and utility sectors. With global call center delivery capabilities, our multi-territory and multilingual programs offer a safe and secure infrastructure, value-based pricing, skills-based resources, and exceptional customer service - all backed by TELUS, our multi-billion dollar parent telecommunications company.

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on qualifications, merit, skills, and the performance of applicants, regardless of any diversity-related characteristic.

Company culture :

TELUS Digital stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of collaboration, fostering teamwork, active listening, and talent development. The company also values performance, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment.

Job :

Join our dynamic team in a growing call center located in Casablanca. We are looking for a B2B Telemarketer to strengthen our presence in the Canadian market.

Your role will be essential in developing our business relationships, ensuring privileged contact with our professional clientele. The goal is to actively contribute to the company's growth through attentive listening and tailored proposals.

Your main responsibilities will include:

• Prospecting and identifying new potential clients in the B2B sector.
• Managing inbound and outbound calls professionally and efficiently.
• Presenting our products and services clearly and persuasively.
• Negotiating and closing sales in line with our objectives.
• Ensuring follow-up of client files and maintaining an up-to-date database.
• Contributing to the continuous improvement of service quality.

Required profile :

A Bachelor's degree is the required level of education for this position.

1 to 3 years of experience in the call center field, ideally in B2B, is desired to succeed in this role.

To excel in this role, we are looking for candidates who possess:

• Excellent oral and written communication skills in French.
• Active listening skills and a strong sense of customer service.
• Good interpersonal skills and a talent for negotiation.
• Perseverance and a results-oriented mindset.
• Good command of basic computer tools.
• Adaptability to different individuals and situations.

If you see yourself in this profile and are motivated by the idea of taking on this challenge, don't wait!

Head office address :

Desired personality trait :

Will to persuade