Telephone Advisor - Casablanca

Company :

Founded in 1965, the Groupe Richbond is the leader in its business sector. Today, we are a manufacturer of foam and mattresses, a weaver, a manufacturer, an upholsterer, and a carpenter, and we are constantly improving our business.

The Groupe Richbond has expanded its business to cover several sectors, ranging from furnishing to real estate, including the agri-food industry and hotel outfitting.

The group employs around 3000 employees plus 5400 indirect jobs, spread across 11 production sites, including 1 in Ivory Coast.

In March 2018, Richbond Group acquired a majority stake in "Silentnight Kenya," a company specializing in the production of spring mattresses based in Nairobi. 

Company culture :

Richbond operates within a predominantly cooperative culture, where people, trust and teamwork play a central role in performance. The company promotes a close management approach focused on support, empowerment and strong interpersonal relationships. This collaborative foundation is complemented by a clear performance-driven mindset, emphasizing ambition, results and competitiveness. Innovation and structured processes further reinforce the culture by encouraging initiative, creativity and operational efficiency.

Job :

Main Missions:

• Participate in increasing turnover per client
• Ensure customer satisfaction
• Build customer loyalty

Main Activities:

• Handle customer telephone calls
• Listen and identify customer needs
• Advise and guide the customer in their choices by offering products that meet their expectations
• Present and explain products
• Offer complementary products and achieve additional sales
• Record orders on JDE
• Make telephone follow-ups
• Provide customers with information about their orders and account status
• Inform customers about current promotions
• Record after-sales service requests and coordinate their processing with the person in charge of after-sales service
• Regularly report information to management on: customer dissatisfaction regarding our offer, product quality, or service.

Required profile :

Reference Training:

Associate's degree (Bac+2) in Business Management, Commercial and Sales Techniques

Experience:

2 years or more in a commercial role is desirable

Job Skills:

• Argumentation and commercial negotiation skills
• Computer proficiency
• Listening and empathy skills
 

Head office address :

Desired personality traits :

Flexibility Team work Involvement at work Ambition Organization