Real Estate Telephone Advisor - Casablanca

Company :

For over 60 years, the ALH Group has successfully tackled many challenges. It is our human capital, committed alongside us, that has allowed us to position the group among the major players in economic development in Morocco, in sectors such as real estate, agriculture, hospitality, education, and other high value-added sectors.

Our strength lies in the essential values of respect and trust that we maintain with all our employees, clients, and partners.

Looking towards the future, ALH is consolidating its activities and continuing its development with the same vigilance and foresight. Our ability to identify tomorrow's growing markets today allows us to contribute to wealth creation for our country.

Company culture :

ALH Holding is characterized by a collaboration-driven culture, where people, trust and teamwork are central to the organization. Employees operate in a supportive environment shaped by close management that encourages engagement and accountability. This foundation is strengthened by a strong organizational focus, ensuring structure, efficiency and process reliability. The culture is further balanced by a performance mindset and openness to innovation, supporting both results and adaptability.

Job :

• Manage incoming calls while following the established telephone reception charter.

• Accurately record call details in the CRM, in accordance with current procedures.
• Perform thorough lead qualification and coordinate client appointments with the sales team.
• Respect the agreed-upon action plan within deadlines, demonstrating constant commitment.
• Handle customer complaints and report them in real-time.
• Analyze and report production anomalies immediately, following the established procedure.

Required profile :

• Listening skills, responsiveness
• Adaptability
• Communication skills, diplomacy, and client contact
• Persuasion skills

Head office address :

Desired personality traits :

Extraversion Will to persuade Emotional distance Ambition Intuition / spontaneity Flexibility