Experienced Telemarketers in borrower insurance - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a recognized leader in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to offering innovative and high-quality solutions that enhance the customer experience.

Our impact:

Operating in 8 countries, our global network of 18 production sites allows us to respond flexibly to our clients' needs internationally.
Dedicated employees: With a team of over 8,000 passionate and committed employees, we are a diverse community sharing a common vision of customer service excellence.

Our commitment:

Quality and growth: We are proud to show an impressive growth rate of 8.5%, demonstrating our ongoing commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies seeking to elevate their customer relationship management excellence.

With us, stability and growth go hand in hand:

• All our production positions are offered as permanent contracts (CDI),
• Paid initial training will support you from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal vouchers.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and much more,
• A stimulating work environment that encourages teamwork, progression, and well-being.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value opens its doors to you.

Apply today and become part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Your missions: Handle incoming/outgoing customer calls regarding borrower insurance needs. Qualify requests and analyze borrower profiles: loan type, amount, duration, bank, health and professional status. Provide relevant advice based on the client's profile and needs. Respond precisely to requests and objections, highlighting benefits: savings, coverage, flexibility. Compare rates and coverage between insurers using a quoting tool and guide the client through the subscription process. Achieve sales targets with a focus on satisfaction and results.

Required profile :

Profile sought: Proven experience in telemarketing, ideally in insurance/finance products. Very good oral and written communication skills in French. Ability to analyze a borrower's profile and understand loan implications. Proficiency in comparing rates and coverage between insurers (using a quoting tool). Comfortable with IT tools, negotiation skills, and a strong results-oriented approach.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization