Bilingual After-Sales Verification Engineer (M/F) - Casablanca

Company :

It was in 1902 that Dr. Willis H. Carrier invented and manufactured the very first modern air conditioner in the world. Since that date, Carrier Corporation has been the world's number one in air conditioning, with more than 4 million units sold per year, assembled in over 40 production plants, installed and maintained on five continents.

Created in 2014, MCS is the result of a joint venture signed between VENTEC Morocco and Carrier, the world leader in refrigeration. MCS provides remote technical, commercial, and administrative support on behalf of Carrier France, Carrier Spain, Otis France, Chubb France, CIAT, Carrier Transicold, Carrier Refrigeration, and other group companies. MCS efficiently and effectively handles specific requests and consultations, order entry, complaint management, as well as scheduling interventions and remote technical support.

Do you want to reveal your potential in a challenging and collaborative environment?
Do you want to grow in a company that cares about the development and satisfaction of its human resources?

Seize the opportunity and make your ideas happen within our ambitious projects by sending us your application.

Discover the testimony of Leila Fettanisse, HR Manager at Maroc Climate and Security (MCS) in Challenge Maroc magazine by clicking here:  https://bit.ly/4tV4bz1

Company culture :

Maroc Climate and Security (MCS) – Carrier operates within a predominantly cooperative culture, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a strong performance orientation, reflected in clear objectives and results-driven practices. It is further complemented by an innovative dimension that values initiative, alongside structured organizational processes ensuring efficiency, consistency and reliability.

Job :

• Analyze and process technical requests related to after-sales service.
• Verify installations, equipment, and interventions to ensure they meet technical requirements.
• Diagnose malfunctions and identify the causes of anomalies.
• Control the quality and conformity of the technical solutions implemented.
• Review intervention reports and propose necessary corrective actions.
• Ensure the follow-up of customer technical complaints until their resolution.
• Collaborate with technical and commercial teams and various partners to ensure efficient handling of requests.
• Participate in the continuous improvement of After-Sales processes.
• Prepare technical reports and ensure reporting of incidents and interventions.
• Ensure compliance with applicable procedures, standards, and technical requirements.

Required profile :

• Master's degree (Bac+5) in Industrial Engineering, Mechanical Engineering, Electromechanical Engineering, Energy Engineering, Electrical Engineering, or a similar field.
• Previous experience in after-sales service, maintenance, diagnosis, or technical support is desired.
• Good analytical and technical problem-solving skills.
• Proficiency in reading and analyzing technical documents.
• Good command of French and English.
• Proficiency in computer tools and the Microsoft Office suite.
• Rigor, organization, and attention to detail.
• Good interpersonal skills and ability to work with different stakeholders.
• Team spirit and customer focus.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Rationalism Tenacity Organization