Bilingual French & English Customer Relations & Sales Agent for Connectivity Services - Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high technology the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have been continuously expanding our teams since 2021 with over 1300 employees mainly based in Fes. We have just extended our activities to the northern part of the kingdom by opening a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than just support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continually create original multi-platform media content. Thanks to this, we revolutionize every day the way Canadians communicate over the web and interact through mobile applications, by providing them with an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career accomplishment in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

Are you comfortable in French and English, and do you enjoy advising, convincing, and offering an exceptional customer experience? Join Cnexia, a specialist in customer relationship management for a major Canadian telecom operator. As a bilingual service & sales agent, you will be the first point of contact for customers regarding cable, internet, and television services, with a real commercial aspect at the heart of your role.

Required profile :

YOUR MISSIONS

Respond to incoming calls from French-speaking and English-speaking customers with professionalism and empathy.
Diagnose and resolve faults, incidents, and requests related to cable, internet, and TV services.
Ensure customer file follow-up and update information in our CRM tools.

ADDITIONAL SALES ASPECT

Identify sales opportunities during each customer interaction (upsell & cross-sell).
Propose upgrade offers, premium options, and complementary services tailored to the customer's profile.
Achieve monthly sales targets set by the team (revenue generated, conversion rates).
Contribute to customer retention by highlighting the benefits of current offers.

Profile Sought

Fluency in French and English (spoken and written) at a minimum operational level required for both languages.
Proven sales drive: you know how to turn a service call into a sales opportunity, naturally and without pressure.
Call center, customer service, or sales experience is a plus (entry-level candidates with good sales instincts are welcome).
Good active listening skills, ability to understand needs and argue effectively.
Computer literacy, ability to navigate multiple tools simultaneously.
Team spirit, enjoyment of challenges, and results-oriented.

Social benefits and others

Permanent contract (CDI) upon integration
Full paid initial training & sales coaching
CNSS (Moroccan social security) + free private health coverage
Round-trip transportation provided
Real career advancement opportunities within an international environment
Modern and dynamic work environment

Do you enjoy selling as much as helping? This position is for you.

Head office address :

Technopolis 11100 Rabat

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work