Bilingual Customer Service & Activation Agent (FR & EN) Telecom Services - Rabat
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 1 job(s) in Rabat and region - Morocco
- High school diploma Minimum
Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work
- Permanent contract
- Teleworking : No
Company :
Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and offers opportunities for creative and ambitious individuals in high technology to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historical telecom operator, we have been continuously expanding our teams since 2021 with over 1300 employees mainly based in Fes. We have just extended our activities to the northern part of the kingdom by opening a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than support the customers of our global network and the users of our various services. We develop innovative solutions and continuously create original multi-platform media content. Through this, we revolutionize every day the way Canadians communicate via the web and interact through mobile applications, offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career fulfillment in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job :
Are you bilingual in French/English, customer-experience oriented, and driven by sales challenges? Join Cnexia, a major player in customer relations, and be part of a strategic project dedicated to activating and improving telecom services (TV, Internet, telephony).Required profile :
Your role
As an agent, you will ensure:
- Activation of customer services
- Customer support from their first use
- Improvement of the customer experience
- Identification of sales opportunities
Your tasks
- Manage incoming calls in French and English
- Ensure the activation and configuration of services
- Diagnose and resolve basic technical issues
- Support customers for a smooth onboarding
- Propose suitable additional offers
- Update customer records using CRM tools
Profile sought
- Excellent command of French and English (spoken & written)
- Experience in customer relations / call center / sales (an asset)
- Service-oriented with a focus on customer satisfaction
- Sales mindset and ability to persuade
- Computer literate
- Team spirit and enjoyment of challenges
Head office address :
Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work
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