Bilingual Customer Service Representatives (FR/EN) - Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high technology the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have been constantly expanding our teams since 2021 with over 1300 employees mainly based in Fes. We have just extended our activities to the northern part of the kingdom by opening a new site in Rabat to continue our growth with the aim of more than doubling our workforce by 2024. At Cnexia, we do more than support the customers of our global network and the users of our various services. We develop innovative solutions and continuously create original multi-platform media content. Through this, we revolutionize every day the way Canadians communicate over the web and interact through mobile applications, offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple career achievement opportunities in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high technology and customer relations the opportunity to achieve their professional goals.

Required profile :

Provide personalized service and assistance related to the products and services (sales, billing issues, loyalty and claims)
Analyze the customer's request and offer an appropriate solution;
Take charge of the customer's requests and maintain a follow-up, if necessary;
Target business opportunities in order to promote the products and services offered;
Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer's needs and high standards of satisfaction.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work