Bilingual team manager (fr/en) - Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skills development, and offers creative and ambitious people in high technology the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historical telecom operator, we have continuously expanded our teams since 2021 with over 1300 employees mainly based in Fes. We have just expanded our activities to the northern part of the kingdom by opening a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than support the clients of our global network and the beneficiaries of our various services. We develop innovative solutions and continuously create original cross-platform media content. Thanks to this, we revolutionize every day the way Canadians communicate over the web and interact through mobile applications by offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple career achievement opportunities in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

As a Team Manager, your main tasks will be to:

- Coach and support a team of Customer Advisors in achieving their objectives.

- Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally.

- Ensure that the quality of service provided to customers is excellent and efficient.

- Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls.

- Continuously evaluate the team's performance, establish training needs and monitor career development.

- Ensure team members' attendance and discipline.

- Ensure the achievement of performance targets (Internal & External).

- Produce reports and statistics required to monitor business activity.

Required profile :

Job offer description

As a Team Manager, your main tasks will be to:

- Coach and support a team of Customer Advisors in achieving their objectives.

- Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally.

- Ensure that the quality of service provided to customers is excellent and efficient.

- Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls.

- Continuously evaluate the team's performance, establish training needs and monitor career development.

- Ensure team members' attendance and discipline.

- Ensure the achievement of performance targets (Internal & External).

- Produce reports and statistics required to monitor business activity.

Required skills and experience

Education and qualifications:

- Minimum 2 years higher education in marketing, management, finance or other.

- Proven experience as a Team Manager in the customer service field.

Skills required:

- Excellent fluency in French and English.

- Proficiency in office automation tools.

- 24-hour availability.

- A spirit of collaboration and partnership with the various people involved in operations.

- Leader, managerial spirit, positive and credible attitude, strong in oral and written communication techniques.

Benefits

- A permanent contract with social security.

- An attendance bonus

- Private health insurance with attractive reimbursement rates.

- Free transportation.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Flexibility Extraversion Organization Rationalism Involvement at work