Customer Advisor for Loyalty and Cross-Selling - Bilingual - Fès

Company :

Join our team as a Customer Advisor - Loyalty Cross Serve and be part of an excellent customer experience. Your mission will be to support our customers, answer their needs professionally, and offer them suitable options to build loyalty. If you enjoy human contact, sales challenges, and want to grow in a dynamic environment, this position is for you.

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

• Handle customer requests professionally and with empathy.
• Build customer loyalty by offering solutions that fit their needs.
• Identify cross-selling opportunities and promote offers and services.
• Ensure a quality customer experience while meeting performance goals.
• Follow company procedures and quality standards.
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Required profile :

• Excellent command of French, both spoken and written.
• Good communication and customer relations skills.
• Sales aptitude and enjoy a challenge.
• Good listening, analysis, and persuasion skills.
• Proficiency in computer tools.
• Team spirit, attention to detail, and sense of responsibility.
• Previous experience in customer relations or sales is a plus, but motivated beginners are also welcome.

Head office address :

Desired personality traits :

Flexibility Need for autonomy Organization