Customer Advisor Loyalty Cross Serve - Bilingual - Fes

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high technology the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historical telecom operator, we have been continuously expanding our teams since 2021 with over 1300 employees mainly based in Fes. We have just expanded our activities into the northern part of the kingdom by opening a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than just support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continuously create original multiplatform media content. Through this, we revolutionize every day the way Canadians communicate over the web and interact through mobile applications by offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and gives you multiple opportunities for career accomplishment in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

Join our team as a Customer Advisor Loyalty Cross Serve and participate in an excellent customer experience. Your mission will be to support our customers, respond to their needs professionally, and offer them suitable deals to build loyalty. If you enjoy human contact, sales challenges, and want to grow in a dynamic environment, this position is for you.

• Handle customer requests with professionalism and empathy.
• Build customer loyalty by offering solutions tailored to their needs.
• Identify cross-selling opportunities and promote offers and services.
• Ensure a quality customer experience while achieving performance goals.
• Adhere to company procedures and quality standards.

Required profile :

Job Offer Description

Join our team as a Customer Advisor Loyalty Cross Serve and participate in an excellent customer experience. Your mission will be to support our customers, respond to their needs professionally, and offer them suitable deals to build loyalty. If you enjoy human contact, sales challenges, and want to grow in a dynamic environment, this position is for you.

• Handle customer requests with professionalism and empathy.
• Build customer loyalty by offering solutions tailored to their needs.
• Identify cross-selling opportunities and promote offers and services.
• Ensure a quality customer experience while achieving performance goals.
• Adhere to company procedures and quality standards.

Required Skills and Experience

• Excellent command of French, both spoken and written.
• Excellent communication and customer relations skills.
• Sales ability and enjoyment of challenges.
• Good listening, analysis, and persuasion skills.
• Good computer skills.
• Team spirit, rigor, and sense of responsibility.
• Previous experience in customer relations, a call center, or a sales-oriented role is required.

Benefits

• Permanent contract (CDI).
• Attractive fixed salary.
• Unlimited monthly bonuses based on performance.
• Paid training upon joining.
• Support and coaching throughout your career.
• Career development opportunities.
• Dynamic and friendly work environment.
• Social coverage (AMO/CNSS) and benefits according to company policy.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work