Bilingual Senior Customer Advisor | Sales, Retention & Upselling - Fes (FR & EN) - Fes

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and offers opportunities for creative and ambitious individuals in high technology to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have continuously expanded our teams since 2021 with over 1300 employees mainly based in Fes. We have just extended our activities to the northern part of the kingdom by opening a new site in Rabat to continue our growth, with the goal of more than doubling our staff by 2024. At Cnexia, we do more than just support our global network customers and beneficiaries of our various services. We develop innovative solutions and continuously create original multiplatform media content. Through this, we revolutionize every day how Canadians communicate online and interact via mobile applications, by providing them with an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career fulfillment in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

As part of strengthening our sales teams, we are recruiting experienced Sales Customer Advisors capable of offering an exceptional customer experience while actively contributing to the growth of our commercial performance

We are looking for professionals passionate about customer relations, with a strong sense of negotiation, and capable of thriving in a dynamic, demanding, and results-oriented environment. The ideal candidate has solid expertise in customer retention (Retention) as well as in sales and additional sales (Upselling/Cross-selling) within a call center.

Required profile :

Job Offer Description

As part of strengthening our sales teams, we are recruiting experienced Sales Customer Advisors capable of offering an exceptional customer experience while actively contributing to the growth of our commercial performance

We are looking for professionals passionate about customer relations, with a strong sense of negotiation, and capable of thriving in a dynamic, demanding, and results-oriented environment. The ideal candidate has solid expertise in customer retention (Retention) as well as in sales and additional sales (Upselling/Cross-selling) within a call center.

Required Skills and Experience

- Minimum 1 to 2 years of successful experience in a call center.

- Mandatory experience in retention (Retention) and sales.

- Excellent command of customer loyalty and sales negotiation techniques.

- Demonstrated ability to meet and exceed performance goals.

- Excellent command of French, both spoken and written.

- Excellent command of English, both spoken and written.

- Excellent communication and customer relations skills.

- Strong persuasion skills and a keen sense of customer service.

- Ability to effectively handle objections and complex situations.

- Developed commercial sense and results-oriented.

- Ability to work under pressure in a dynamic environment.

- Organizational skills, rigor, and professionalism.

- Excellent active listening and customer needs analysis skills.

- Proficiency in computer tools and contact center applications.

- Availability to work Night Shifts.

- Team spirit, autonomy, and sense of responsibility.

- Positive attitude, resilience, and adaptability.

Benefits

- Attractive fixed salary.

- Unlimited monthly performance bonus.

- Sales and retention bonus based on results.

- Attendance and punctuality bonus.

- Permanent contract upon integration (based on eligibility).

- Full medical coverage (AMO).

- Supplementary health insurance.

- Paid training from day one.

- Continuous support and coaching.

- Structured integration path.

- Real career advancement prospects.

- Internal mobility opportunities.

- Performance recognition programs.

- Sales challenges with attractive rewards.

- Team building activities and internal events.

- Modern and dynamic work environment.

- Multicultural and supportive team.

- Transport provided for night shifts (according to current policy).

- Night shift allowance.

- Stable work environment within an international group.

- Access to personal and professional development training.

- Employee wellness programs.

- Paid leave in accordance with current legislation.

- Company culture valuing diversity, inclusion, and excellence.

- Opportunity to develop advanced expertise in sales, negotiation, and customer loyalty.

- Potential to advance to positions such as Team Leader, Quality Coach, Trainer, or Management.

- Participation in corporate events and internal celebrations.

- Access to learning and skill-building platforms.

- Regular recognition of the best individual and collective performances.

- Professional stability within a leading customer experience company.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work