Commercial Retention Advisor | Rabat
- Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and offers creative and ambitious people in the high-tech field the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have been continuously expanding our teams since 2021 with over 1300 employees mainly based in Fes. We have just expanded our activities in the northern part of the kingdom by opening a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continuously create original multiplatform media content. Through this, we revolutionize every day the way Canadians communicate over the web and interact through mobile applications by providing them with an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career achievement in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

Ensure customer support and satisfaction.

Handle complaints and follow up on cases.

Advise customers and contribute to loyalty and sales.

Comply with procedures, objectives, and safety rules.

Work as a team with professionalism and continuously improve performance.

Required profile :

Job Offer Description

Ensure customer support and satisfaction.

Handle complaints and follow up on cases.

Advise customers and contribute to loyalty and sales.

Comply with procedures, objectives, and safety rules.

Work as a team with professionalism and continuously improve performance.

Required Skills and Experience

High school diploma or equivalent with at least 6 months of experience.

Availability 24/7 (Night shifts on rotation).

Very good command of the French language.

Good interpersonal skills with a competitive spirit.

Perfect knowledge of sales techniques.

Good speaking skills, available, courteous, and persistent.

Benefits

Paid training from day one.

Permanent contract.

Social security.

Attractive bonuses.

Private health insurance with good reimbursement rates.

Free transportation provided.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work