Experienced French-speaking Customer Advisor
- Fes

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and offers creative and ambitious individuals in the high-tech field the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historical telecom operator, we have continuously expanded our teams since 2021 with over 1300 employees mainly based in Fes. We have just extended our activities to the northern part of the kingdom by inaugurating a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than just support our global network customers and beneficiaries of our various services. We develop innovative solutions and continuously create original multi-platform media content. Thanks to this, we revolutionize every day the way Canadians communicate via the web and interact through mobile applications, by offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career accomplishment in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

Join Cnexia and integrate a dynamic environment where innovation, skill development, and professional growth are at the heart of every journey. An ideal opportunity for ambitious profiles passionate about high technology and customer relations, looking to give a new dimension to their career.

Required profile :

Cnexia operates within a culture strongly oriented towards performance and competition, where ambition, a taste for challenge, and customer focus are key drivers of success. This dynamic is complemented by a cooperative dimension, fostering trust, solidarity, and close management attentive to team support.

It also integrates an innovation component, encouraging initiative, adaptability, and experimentation. Finally, a structured organizational culture supports everything through rigorous processes, reliability, and operational efficiency.

Your main mission will be to ensure professional and efficient handling of customer requests, while developing a lasting trusting relationship through active listening and solutions tailored to expressed needs. You will also contribute to the company's brand image and reputation through the excellence of the service delivered.

On a daily basis, your main responsibilities will be as follows:

- Handle customer reception and support by phone;
- Identify customer needs and provide personalized responses;
- Inform, guide, and advise customers on the products and services offered;
- Manage complaints with professionalism, empathy, and responsiveness;
- Ensure follow-up of customer files and guarantee reliable and accurate feedback.

The profile we are looking for:

- Excellent command of French, both spoken and written;
- Very good listening and communication skills;
- Ability to analyze needs and provide appropriate solutions;
- Dynamism, responsiveness, and strong customer focus;
- Good command of computer tools and customer relationship platforms;
- Sense of organization, rigor, and team spirit.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work