Java Support Engineer (M/F)
- Casablanca
IT / Electronics - Secteur IT (Information Technology) - Telecom
- Senior (5 to 10 years)
- Casablanca and region - Morocco
- Master or PhD Minimum - Engineering School - Master
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
- Permanent contract
- Teleworking : Hybrid
Company :
Are you looking for new challenges and want to give a new boost to your career? Join Sofrecom, a company where agility, boldness, and teamwork are at the heart of our culture, and where everyone can thrive fully.
A subsidiary of the Orange group, Sofrecom is a consulting and engineering company specializing in telecommunications. We support our clients in their digital transformation by helping them anticipate technological changes, adapt their activities, modernize their organizations, and develop sustainable and high-performing solutions.
With over 3,000 consultants and experts from 34 nationalities spread across 9 locations worldwide, Sofrecom relies on the richness of backgrounds and talents to drive innovation and aim for excellence.
Our company culture values an inclusive, diverse, and equitable environment where each person is encouraged to thrive fully. We support the integration of young talents, the development of experienced employees, and promote professional equality for all. We are also committed to creating conditions conducive to the full participation of people with disabilities. Thus, everyone can develop their skills, contribute actively, and advance in their career within a caring, stimulating, and diversity-respecting environment.
Joining Sofrecom means participating in exciting projects, exploring diverse career paths, and evolving in an environment that values your ideas, skills, and ambitions.
Apply now and join a place where everyone can express themselves freely and find their place.
All personal data shared with Sofrecom Services Maroc is processed in accordance with law no. 09 08 on the protection of personal data. To exercise your rights of access, rectification, or opposition, please contact the HR department at 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
Ce que nos collaborateurs aiment le plus chez nous ❤ : Pour consulter leurs avis certifiés
Company culture :
Job :
As part of our international service center in Casablanca, we are recruiting application support engineers who are passionate about new technologies, curious, and demanding.
You will report to the Transverse Application Support and Data Expertise (SATED) department, whose mission is to provide functional support - known as level 3 support - and maintenance of the information system with the objective of improving service quality at the best cost/quality ratio.
SATED also manages the operational implementation of certain applications that evolve little and thus oversees the development of small evolutive and/or corrective versions.
As a talented support / Run engineer, your main mission is to ensure the very varied activities of level 3 support, maintenance, and Service Quality improvement on one or more SI applications, as a referent or backup.
Level 3 deals with the most complex incidents/anomalies, which will therefore require strong functional and technical skills on the applications you are responsible for.
For certain applications under SATED operational management, you may also participate in the development of evolutive and corrective versions.
In this context, you will also be committed to creating and developing the necessary synergies between the various partners (development, business, operations, business representatives, etc.) to achieve service quality objectives and meet the commitments made to our clients.
Your main activities will be:
Support / Service Operations:
- Analysis and handling of incidents/anomalies coming from application users or customer complaints.
- Preparation, execution, and monitoring of service operations (database queries, mass updates, etc.) which are recurring, such as the analysis and handling of erroneous orders, operations on databases.
- Collaboration with the operator (environment manager) for handling production incidents.
- Participation in skills development and activity transfer to support levels N1 (N1 being the first level of anomaly reception) and N2.
Maintenance:
- Maintenance management: prioritizing fixes in collaboration with Development and Business departments.
- Tracking production bugs and reporting them to projects for correction.
- Monitoring production releases.
Service Quality Improvement / Reporting:
- Analysis of recurring incidents and proposal of solutions: writing Change Requests (CR) - Identifying problems.
- Leading progress meetings for error handling.
- Contribution to meetings for analysis and improvement of the quality of applications within your scope.
- Development of improvement proposals related to data, flows, or recurring operations using complementary or integrated software.
Required profile :
With a higher education in Computer Science, you have at least 3 years of successful experience in application support.
Skills sought:
- Good command of Java and ability to read and analyze existing code.
- Proficiency in SQL (data analysis and manipulation).
- Proficiency in SHELL Scripting.
- Proficiency in Unix or Linux Operating Systems.
- Knowledge of Web Services (SOAP, WSDL) and inter-application exchanges.
- Ability to analyze and process XML and JSON files.
- Ability to analyze application logs, identify anomaly scenarios, and detect bugs.
- Ability to write clear, structured analyses understandable by technical and non-technical audiences.
- Strong synthesis skills.
- Ability to manage and lead multiple subjects in parallel, ensuring their progress until resolution.
- Organizational skills, ability to prioritize and effectively qualify issues.
- Ability to identify and implement optimization and automation actions to improve service quality and performance.
- Good interpersonal skills and customer service orientation.
- Fluent French and good written and oral communication skills.
- Good knowledge of technical English.
Head office address :
Batiment B0, 2 éme Etage, Technopolis, 11100, Sale Al Jadida, Rabat-Salé-Zemmour-Zaër, Maroc 11 100 Rabat
Desired personality traits :
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
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