Management Pilot (M/F)
- Rabat
Internet / Multimedia - Secteur IT (Information Technology)
- Mid Level (3 to 5 years)
- 1 job(s) in Rabat and region - Morocco
- Master or PhD Minimum - Engineering School
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
- Permanent contract
- Teleworking : Hybrid
Company :
Are you looking for new challenges and want to give a new boost to your career? Join Sofrecom, a company where agility, boldness, and team spirit are at the heart of our culture, and where everyone can thrive fully.
A subsidiary of the Orange group, Sofrecom is a consulting and engineering company specialized in telecommunications. We support our clients in their digital transformation by helping them anticipate technological changes, adapt their activities, modernize their organizations, and develop sustainable and efficient solutions.
With over 3,000 consultants and experts from 34 nationalities and located in 9 offices worldwide, Sofrecom relies on the richness of backgrounds and talents to drive innovation and aim for excellence.
Our company culture values an inclusive, diverse, and equitable environment where each person is encouraged to thrive fully. We promote the integration of young talents, support the development of experienced employees, and promote professional equality for all. We are also committed to creating conditions conducive to the full participation of people with disabilities. Thus, everyone can develop their skills, contribute actively, and progress in their career, in a caring, stimulating, and diversity-respecting environment.
Joining Sofrecom means participating in exciting projects, exploring diverse paths, and evolving in an environment that values your ideas, skills, and ambitions.
Apply now and join a place where everyone can express themselves freely and find their place.
All personal data shared with Sofrecom Services Maroc are processed in accordance with law n° 09 08 on the protection of personal data. To exercise your rights of access, rectification, or opposition, please contact HR at 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
Ce que nos collaborateurs aiment le plus chez nous ❤ : Pour consulter leurs avis certifiés
Company culture :
Job :
Context and purpose of the position:
The Management Pilot ensures the operational management and performance monitoring of activities related to fixed networks (Fiber Optic / Copper) and, transversally, to mobile networks (telecom sites).
They will be responsible for the reliability of reporting, meeting deadlines, and service quality (SLA). They will also contribute to the continuous improvement of processes through rigorous analysis of performance indicators (KPIs).
Main tasks:
• Manage and monitor overall operational activity.
• Build, consolidate, and ensure the reliability of dashboards and periodic reports (daily, weekly, monthly) for management and internal/external clients.
• Define, calculate, and analyze relevant KPIs to measure operational performance and service quality.
• Monitor compliance with SLAs and alert in case of deviation or risk of contractual non-compliance.
• Identify anomalies, discrepancies, and blockages based on data analysis, and propose corrective actions and areas for improvement.
• Act as the interface between field teams, technical teams, and management to ensure reliable and up-to-date information flow.
• Handle production/support tasks (approximately 50% of the activity, variable depending on the period) for current operational processing: file management, support for field teams, database updates, and administrative follow-up of interventions.
• Contribute to the development and updating of management tools (Excel, Power BI) and to the automation of reporting.
• Participate in follow-up committees and prepare associated presentation materials.
Required profile :
• Education: Bachelor's degree to Master's degree (Bac+3 to Bac+5).
• Experience: 2 to 3 years of prior experience in a management, reporting, or telecom project management role is desired.
Head office address :
Batiment B0, 2 éme Etage, Technopolis, 11100, Sale Al Jadida, Rabat-Salé-Zemmour-Zaër, Maroc 11 100 Rabat
Desired personality traits :
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
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