Tech Shared Team Lead - Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high technology the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have been constantly expanding our teams since 2021 with over 1300 employees mainly based in Fez. We have just extended our activities to the northern part of the kingdom by inaugurating a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than support the clients of our global network and the beneficiaries of our various services. We develop innovative solutions and continuously create original multi-platform media content. Thanks to this, we revolutionize every day the way Canadians communicate via the web and interact through mobile applications by offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career accomplishment in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

Position Summary

CNEXIA is seeking a Shared Team Lead to oversee and support multidisciplinary technology teams. This role is primarily focused on people management, team leadership, and operational administration while serving as a trusted partner to our client and technical teams.

The ideal candidate combines strong leadership and organizational skills with a solid understanding of software development and Agile delivery practices. While this is not a hands-on technical role, the Shared Team Lead must be comfortable operating in a technology environment, understanding technical discussions, and supporting teams composed of developers and technology professionals.

Key Responsibilities

People Management

• Lead, coach, and support team members across multiple technology functions.
• Conduct regular one-on-one meetings and performance reviews.
• Define and monitor individual development plans.
• Support employee engagement, retention, and career growth.
• Identify training and development needs within the team.
• Manage attendance and leave requests.
• Address employee concerns and facilitate conflict resolution when needed.

Team Operations & Administration

• Ensure compliance with internal policies, procedures, and reporting requirements.
• Maintain accurate team documentation and administrative records.
• Support onboarding and offboarding activities.
• Coordinate staffing requirements and resource allocation with stakeholders.
• Participate in recruitment activities, including interviews and candidate assessments.

Stakeholder Management

• Act as the primary people-management point of contact for assigned teams.
• Collaborate closely with technical teams including Product Owners, Scrum Masters, Project Managers, and department leaders.
• Escalate operational challenges when necessary.

Agile & Technology Environment Support

• Understand Agile principles, frameworks, and delivery practices.
• Support teams working in Agile environments.
• Understand team objectives, delivery challenges, and dependencies.
• Communicate effectively with developers, architects, QA engineers, Product Owners, Scrum Masters, and Project Managers.
• Support continuous improvement initiatives across teams.

Required profile :

Job Offer Description

Position Summary

CNEXIA is seeking a Shared Team Lead to oversee and support multidisciplinary technology teams. This role is primarily focused on people management, team leadership, and operational administration while serving as a trusted partner to our client and technical teams.

The ideal candidate combines strong leadership and organizational skills with a solid understanding of software development and Agile delivery practices. While this is not a hands-on technical role, the Shared Team Lead must be comfortable operating in a technology environment, understanding technical discussions, and supporting teams composed of developers and technology professionals.

Key Responsibilities

People Management

• Lead, coach, and support team members across multiple technology functions.
• Conduct regular one-on-one meetings and performance reviews.
• Define and monitor individual development plans.
• Support employee engagement, retention, and career growth.
• Identify training and development needs within the team.
• Manage attendance and leave requests.
• Address employee concerns and facilitate conflict resolution when needed.

Team Operations & Administration

• Ensure compliance with internal policies, procedures, and reporting requirements.
• Maintain accurate team documentation and administrative records.
• Support onboarding and offboarding activities.
• Coordinate staffing requirements and resource allocation with stakeholders.
• Participate in recruitment activities, including interviews and candidate assessments.

Stakeholder Management

• Act as the primary people-management point of contact for assigned teams.
• Collaborate closely with technical teams including Product Owners, Scrum Masters, Project Managers, and department leaders.
• Escalate operational challenges when necessary.

Agile & Technology Environment Support

• Understand Agile principles, frameworks, and delivery practices.
• Support teams working in Agile environments.
• Understand team objectives, delivery challenges, and dependencies.
• Communicate effectively with developers, architects, QA engineers, Product Owners, Scrum Masters, and Project Managers.
• Support continuous improvement initiatives across teams.

Required Competencies and Experience

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Management, or a related field.
• Proven experience in people management, team leadership, or operational management.
• Strong understanding of Agile methodologies.
• Excellent communication, coaching, and interpersonal skills.
• Strong organizational and administrative capabilities.
• Bilingual: fluent French and English

Preferred Qualifications

• Experience leading cross-functional or shared-service teams.
• Engineering degree or Masters degree in Computer Science, Information Technology, Engineering, Business Management, or a related field.
• Agile certifications (PSM, CSM, SAFe, or equivalent).
• Experience in software development, business analysis, project management, or technical leadership.
• Knowledge of modern software delivery practices and technology environments.
• Familiarity with tools such as Jira, Confluence or similar platforms.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Flexibility Extraversion Organization Rationalism Involvement at work