Administrative Agent - English Speaking - Tétouan
Secteur de l’entreprise : Centre d'appels
ENTREPRISE :
NTT DATA Morocco is part of NTT DATA Inc., a global leader in IT consulting and services, ranked among the world’s top 10 providers. With more than 310,000 professionals in 88 countries, our group supports clients around the world in their digital transformation journey.
As part of our continuous growth, we are expanding our BPS (Business Process Services) activity, which specializes in customer relationship management and business support services. We are looking for new talents to join our teams and assist our clients in their daily operations.
Why join us?
• A unique opportunity to be part of an international environment within a globally recognized company.
• A modern and stimulating work environment offering flexibility and professional development opportunities.
• A key role within our BPS activity, specializing in customer relationship management and business support.
• Comprehensive training and personalized guidance to ensure your success.
Poste :
We are looking for an administrative agent to join our team and provide support in the management of administrative and operational tasks.
Responsabilities :
• Manage inbound and/or outbounds calls and communications.
• Follow various communication scripts when speaking to a customer.
• Handle customer engagement.
• Identify customer needs, answer questions and solve problems.
• Build sustainable customer relationships.
• Improve performance and hit goals.
Profil recherché :
Requirements :
• Passion for providing excellent customer service,
• Teamworking,
• IT confident,
• Excellent communication and listening in English,
• Ability to adapt and develop,
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