Sitel Group est leader mondial des services intégrés au cœur de l’Expérience Client.
Nous sommes présents dans 40 pays, avec 160 000 Collaborateurs parlant 50 langues. Nous accompagnons chaque jour plus de 700 partenaires dans le monde.
L’ADN de Sitel Group repose sur notre crédo « Create Connexion. Value Conversation », sur l’innovation permanente et le développement de nouvelles solutions visant à transformer la Relation Client en expérience véritablement personnalisée pour le client. Nous avons à cœur d’aider les marques à fidéliser leurs clients et à toujours augmenter leur satisfaction. Nous conservons et déployons des solutions adaptées à chacun de nos clients et permettant une gestion de bout en bout de l’Expérience Client.
En Afrique, nous comptons plus de 8600 collaborateurs répartis sur Casablanca, Rabat, Fès, Abidjan, Dakar et le Caire.
Notre performance opérationnelle repose sur la culture du « People First » portée par nos équipes à tous les niveaux de l’entreprise.
Cette devise se traduit quotidiennement à travers nos 4 valeurs :
Be Bold, Build Trust, Work Together, Wow Customers.
Business Information Security Officers (BISOs) serve in a client-centric role supporting the Sitel Group and exist to promote client satisfaction as part of the Global Security organization under the Business Information Security Office (BISO).
Working with global enterprise clients, BISOs collaborate with the IT solutions team, business development and deal desk to ensure comprehensive security design in a pre-sales environment.
The BISO is a critical resource to the legal team serving as the security subject matter expert on contractual language.
The BISO partners with Cyber Security Engineering, Cyber Security Operations, and Project Management Office (including Enterprise Change Management (ECM)) to oversee security matters during client implementations and changes.
The BISO serves as an internal resource to the Operations team to support client security audits, client change requests, and other security related topics pertaining to Sitel’s clients.
The regional role will oversee the security of sensitive information and projects, client or corporate related, and will advise in the security of the company’s infrastructure to meet client requirements.
The position is open in the EMEA region close to one of our local offices to be able to work on site frequently.
The Analyst role will work under the direction of the Regional BISO or the BISO Manager to oversee the security of sensitive information and projects, client or corporate related, and will advise in the security of the company’s infrastructure to meet client requirements
Assist in conducting IT security risk assessments, reviews, investigations and risk management services throughout the company
Under supervision of the Manager or Director, Regional BISO, provide security risk evaluation, audits, mitigation and solutions to projects and initiatives advocating security measures in line with contractual obligations and internal security policies
Assist in the development and implementation of strategies to balance security recommendation with business needs
Respond to inquiries and requests on security related questions from solutions providers, developers, engineers, and leadership team
Work with IT to ensure assets are adequately secured to clients’ requirements
Conduct and support physical security planning, reviews, audits and operations
Provide Tier 2 support to our internal security, operations and other staff in the identification, investigation and mitigation of fraudulent and other prohibited activities, geolocation violations, DLP alerts
Provide support to operations and account teams to remediate missed SLAs for security awareness, termination of accounts
Provide security input to Enterprise Change Management team to facilitate client requested changes
Provide support to the regional team to gather audit evidence and provide follow-up responses to client security audit activities or internal security audit activities
Respond to and work security tickets as assigned to the regional BISO team
Perform case management and execution of support for security investigations under the direction of the Regional BISO or the BISO Manager
Participation and engagement in Sitel Regional Security initiatives, including but not limited to Site Security Questionnaire (SSQ) support, reviewing geolocation violations and data loss prevention (DLP) violations, ensuring that recommendations are made to meet the needs of Sitel clients and the business
Profil recherché :
Knowledge, Abilities, Skills and Competences
The BISO must respond and collaborate with internal partners and clients in a timely manner across international time zones. In addition to English, there is strong preference for a candidate that can bring language capabilities of the region he or she would support. Candidates must have backgrounds in network and/or server planning and design, implementation, and operations, with additional focus on one of more areas of security design. The BISO will apply business and technology skills with structured methodologies to deliver solutions to the customer, conduct solution demonstrations and technical presentations.
Knowledge and experience in Information Security best practices (technical knowledge and demonstrated technical expertise)
Working knowledge of Common Security Frameworks (ISO 27000 series, SSAE 18, NIST SP 800 series, etc)
Working knowledge of Privacy Frameworks (GDPR, HIPAA, PIPEDA, etc)
Working knowledge of Payment Card Industry (PCI) framework and controls
Other industry and country security requirements as required to support clients in the region supported
Ability to appropriately handle critical information and sensitive information
Effectively use Microsoft Office products, including Visio, in communication delivery
Effective organization and communications skills
Independent Decision Making Skills
Self-motivated, directed and well-organized capable of working in a complex security environment with multiple local and international security requirements
Ability to contribute security and apply security principles into the design of client IT solutions
Review and contribute security expertise to client requested changes in the Enterprise Change Management process
Input into enterprise security design based on client changes or requirements
Input into other areas of security as client requirements evolve
1100 Bd El Qods, Sidi Maârouf), Casanearshore Park
Traits de personnalité souhaités :
Recherche de nouveauté
Besoin de réflexion
Implication au travail
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