Bilingual German / French Agents - Customer Service (M/F) - Rabat
Company sector : Call Center
COMPANY :
20 years of expertise serving exceptional customer relations
Entirely based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multichannel management for two decades. As a key player, we manage high-value customer management systems daily for major brands, whether they are Moroccan, European, North American, or Asian.
Supported by the involvement of over 700 experienced talents, our structure delivers tailor-made services for demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.
True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams work in a structured, dynamic, and meaningful professional environment that fosters engagement, innovation, and development.
Join Marketing Call Center means being part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards on an international scale.
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
Job :
MCC is strengthening its teams and is looking for Customer Advisors fluent in German and French to support its clients daily. You will be responsible for responding to their requests, handling complaints, and ensuring thorough follow-up to guarantee a positive and lasting customer experience.
- Handle customer requests in German and French
- Provide relevant answers
- Ensure follow-up until resolution, in coordination with the relevant departments
- Inform clients of the progress of their requests and ensure their satisfaction
- Apply internal procedures and respect quality standards
Required profile :
Very good command of German and French, both spoken and written
Strong sense of customer relations and excellent communication skills
Ability to handle difficult situations with diplomacy and professionalism
Rigor, responsiveness, and problem-solving skills
Proficiency in standard computer tools
Experience in customer relations, complaint management, or call center is a plus
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