Bilingual Spanish / French Agents - Rabat
Company sector : Call Center
COMPANY :
20 years of expertise serving exceptional customer relations
Entirely based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multichannel management for two decades. As a leading player, we manage high-value customer management systems daily for major brands, whether they are Moroccan, European, North American, or Asian.
Supported by the involvement of over 700 experienced talents, our structure delivers tailor-made services for demanding markets in Europe, North America, and Asia. Our promise: combining performance, rigor, and personalization in every customer interaction.
True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams work in a structured, dynamic, and meaningful professional environment that fosters commitment, innovation, and fulfillment.
Joining Marketing Call Center means being part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards on an international scale.
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
Job :
MCC is recruiting bilingual Spanish/French Customer Service Agents to handle customer requests and follow up on complaints. You will be the main point of contact for customers and ensure they receive professional and responsive support.
- Receive and process customer requests in Spanish and French
- Analyze situations encountered and propose suitable solutions
- Ensure clear, professional, and personalized communication
- Ensure customer satisfaction and loyalty
- Respect quality procedures and defined performance objectives
Required profile :
Fluency in Spanish and French, both spoken and written
Excellent communication and listening skills
Analytical mind, rigor, and organizational skills
Good ability to work in a team and manage priorities
Some experience in customer service or call center is desirable
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