Receptionist / After-Sales Service Assistant - Casablanca
Company sector : Furnishing / Decorating
COMPANY :
KITEA Group is a leading player in the furniture and decoration sector in Morocco for over 30 years. We operate throughout Morocco with the largest network of owned stores. Our commitment to quality, innovation, and excellent customer service is constant. Our products combine avant-garde design, proven durability, and competitive pricing, designed to meet all preferences and needs. At KITEA, we stay updated with changes, anticipate, and constantly adapt to the needs of our different markets. By combining our iconic brands KITEA and KITEA KITCHEN with our exclusive international partnerships ROCHE BOBOIS, ASHLEY HomeStore, and CASA Shop, our ambitions are clear. Through the strength of our brands, we are expanding beyond our borders and aim to become the No. 1 reference player on the African continent.
Our recent achievements:
In November 2023, we unveiled our new state-of-the-art store covering over 10,000 m² in our Viva Park center in Casablanca, with an investment of over 270 million dirhams. In April 2023, it was KITEA Géant Agadir's turn to open its doors in our shopping center, spanning over 42,000 m² of commercial space. The new generation of KITEA Géant? Nothing less than the largest furniture stores in Morocco. With numerous stores already under our belt, we plan to unveil more openings in 2024 in Casablanca, Kenitra, Laayoune, and Tetouan. We have also expanded our international presence with openings in Kenya in 2022 and Ghana in 2023. We also have the largest logistics center in Morocco to support our growth, and similarly, our headquarters has doubled in size (from 1,000 m² to 2,000 m²).
The talents we are looking for:
We are expanding our family by recruiting talents who share our values: Passion, Leadership, Innovation, Integrity, and Transparency. If you recognize yourself in these values and have great ambitions, join us. We are looking for profiles for our Purchasing, Marketing, E-Commerce teams, as well as for all our support functions and of course in our stores, at all experience levels.
Why join us:
We are not just a company, we are a certified "Best Place to Work" organization. Well-being at work is at the heart of our priorities, and we are committed to maintaining our high standards. We value your skills, your experience, and your mindset. Our culture is based on diversity, inclusion, open communication, and transparency. At KITEA, we invest in our employees and offer a supportive environment to develop your ideas, in a spirit of trust, respect, and teamwork. Our goal: to attract and retain the best talents.
Company culture :
Kitea is characterized by a corporate culture centered on collaboration, where teamwork, trust and strong human relationships play an essential role. The company promotes close leadership that supports employee engagement, accountability and development. This collaborative foundation is strengthened by an openness to innovation, encouraging agility, creativity and adaptation to market changes. It also relies on a structured organization and a performance-oriented mindset, ensuring efficiency, reliability and a focus on results.
Job :
Join KITEA, a major player in furniture and decoration in Morocco.
Your main mission will be to manage and follow up on customer requests to ensure quality after-sales service.
As such, your main responsibilities will be:
Welcome and guide customers in the store
Handle complaints and after-sales service requests
Follow up on customer files and product returns
Coordinate with sales, logistics, and technical teams to resolve issues
Follow up on deliveries and rescheduling
Update information on management tools
Participate in improving customer satisfaction
Carry out administrative follow-up and filing of after-sales service files
Required profile :
You hold a Bac+2 (2-year higher education degree) in Management, Commerce, or equivalent.
Ideally, you have previous experience in reception, customer relations, or after-sales service.
The ideal candidate possesses:
An excellent sense of customer service
Good communication and listening skills
A good sense of organization and priority management
The ability to handle multiple tasks simultaneously
Good command of computer tools, especially Excel
Team spirit and good interpersonal skills
The ability to work under pressure and handle difficult situations professionally
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