Job :

Client Contact:

• Welcoming clients according to brand standards, whether in person or by phone.
• Implementing actions related to customer satisfaction (external / internal) and monitoring through performance indicators.
• Scheduling appointments for clients and prospects.
• Achieving assigned objectives (quantitative / qualitative) and developing action plans in case of deviation.

Communication and Data:

• Communication and transparency towards the client and management.
• Respect for clients and work colleagues.
• Communicating all necessary information to clients regarding the administrative file.
• Adherence to processes and standards related to the represented brand and invoicing processes.
• Tracking and entering prospects into the information system in accordance with internal procedures, while ensuring the protection of client data.
• Entering pro-forma invoices.
• Communication and reporting to the management team and with other departments and services with whom interaction occurs.

Planning & Organization:

• Organizing and managing appointments for those who requested them (managers / sales staff... etc.).
• Planning for the efficient running of meetings.
• Being a source of suggestions to streamline workflows and facilitate the work of the sales team.
• Preparing meeting minutes and following up with the concerned parties.
• Managing the archiving system. 

Required profile :

Training and Diplomas

• BAC +2 diploma (equivalent to a 2-year associate's degree)

Knowledge

• Minimum of 2 years of experience in a similar role
• Knowledge of the automotive market is a plus
• Understanding of how a car works