B2B Customer Success & Retention Advisor - Rabat
Company sector : Call Center
COMPANY :
Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and offers opportunities for creative and ambitious individuals in high technology to achieve their career goals.
Proud to be the exclusive Moroccan subsidiary of Canada's historical telecom operator, we have continuously expanded our teams since 2021 with over 1,300 employees mainly based in Fez. We have recently extended our operations to the northern part of the Kingdom by opening a new site in Rabat to continue our growth, with the goal of more than doubling our workforce by 2024.
At Cnexia, we do more than just support the clients of our global network and the beneficiaries of our various services. We develop innovative solutions and continuously create original multi-platform media content. Through this, we revolutionize every day how Canadians communicate online and interact via mobile applications, by providing them with an improved experience.
If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career accomplishment in a world-class multicultural environment!
"At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job :
- Deliver an exceptional customer experience to a business customer portfolio.
- Analyze client needs and recommend solutions that align with their business objectives.
- Strengthen customer loyalty and improve overall client satisfaction.
- Promote and showcase the company's products and services.
- Identify customer retention opportunities and optimize service offerings.
- Address customer inquiries, concerns, and objections professionally and effectively.
- Meet performance targets related to quality, customer satisfaction, and business results.
Required profile :
- Excellent command of French and English, both spoken and written.
- Strong communication, active listening, and negotiation skills.
- Strong customer-focused mindset with a commitment to achieving results.
- Ability to influence decisions and effectively handle customer objections.
- Comfortable working in a fast-paced, performance-driven environment.
- Strong organizational and time-management abilities.
- Previous experience in customer service, customer retention, loyalty programs, sales, or B2B account management is highly preferred.
What We Offer
- Paid training starting from your first day.
- Permanent employment contract (CDI).
- Social security coverage (CNSS).
- Competitive private health insurance.
- Uncapped performance bonus.
- Free company-provided transportation.
- Access to events, activities, and wellness programs at the Cnexia site.
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