Bilingual sales representatives - Fès
Company sector : Call Center
COMPANY :
Sitel Group is officially becoming Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the world's 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX.
Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Our multinational corporation is recruiting BILINGUAL speakers customer service representatives for inbound and outbound call handling on behalf of a leading entertainment company in Canada(Canadian Radio).
As part of a young and dynamic team, your responsibilities will include:
• Ensuring efficient management of various customer transactions (inbound/outbound calls)
• Presenting, promoting, and enhancing the brand image, products, and services
• Familiarizing yourself with, mastering, and communicating procedures, specifics related to different product categories, terms of sale, and legal obligations
• Adhering to the company's policies and procedures regarding security and confidentiality
Required profile :
• An excellent command of English and French
• High level of interpersonal communication skills
• Proficiency in Customer Relationship Management techniques (CRM)
• Strong interpersonal skills, including empathy and understanding of customer needs
• Customer-oriented attitude (smile, courtesy, empathy, active listening)
• Sales-oriented mindset
• Ability to work night shifts
Social benefits and othersBeing part of the Foundever family comes with perks. In addition to the working environment and the career path that lies ahead, we also propose:
• A permanent contract (CDI)
• Social security (CNSS)+ private health insurance
• Transportation provided;
• Certified & Paid Training;
• Language bonus;
• Performance bonus;
• Career advancement program
• 5/7 working schedule"
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