Customer Relations Officer H/F - Tanger
Company sector : Banking / Finance
COMPANY :
Bank Assafa is a 100% Moroccan banking institution specialized in participatory finance, created in July 2017 following the validation by the Committee of Credit Institutions of the creation of five participatory banks.
Its main purpose is to offer a set of ethical banking products and services, in line with the directives of the Superior Council of Ulemas, and adapted to the best standards and norms, based on its 5 fundamental values: trust, integrity, dedication, innovation, and purity.
As a pioneer in the market, with Dar Assafaa present in the alternative finance market since 2010, employees have developed business expertise and a deep understanding of the needs and aspirations of Moroccans.
Bank Assafa currently has a large network of over 40 branches throughout Morocco, with a staff of over 330 employees.
Join a team of professionals, driven by the values of our Bank, who are fully dedicated to developing a participatory banking activity in a constantly changing environment, marked by tough competition.
Company culture :
Bank Assafa operates within a predominantly performance- and competition-driven culture, where ambition, challenge, and the achievement of measurable objectives are key success drivers. The bank promotes self-improvement, results orientation, and a strong customer focus. This environment is supported by solid organizational practices that ensure efficiency, structure, and reliability. It is complemented by an openness to innovation and a balanced collaborative dimension, contributing to overall performance.
Job :
As part of the development of its Sales Department, Bank Assafa is recruiting for the position of "Customer Relations Officer" in the city of Tangier, who will be responsible for:
- Managing and developing a client portfolio and ensuring the achievement of commercial objectives.
- Advising clients on the products sold by the bank.
- Proposing products that meet clients' expectations,
- Prospecting for new clients to develop and expand their portfolio,
- Building client loyalty.
Required profile :
- Master's degree or equivalent from a university, business school, or other (BAC+5)
- Perfect command of French, both spoken and written;
- Good listening and analytical skills;
- Good knowledge of banking products and services, especially participatory products.
- Good communication skills;
- Ability to adapt and learn;
- Time management and organizational skills;
- Ability to manage stress.
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