IT Support Officer - Had Soualem
Company sector : Agri-food
COMPANY :
A leading biscuit company in the Moroccan market, Best Biscuits Maroc has quickly succeeded in a highly competitive business sector with its 2 brands, Excelo and Be. These brands perfectly embody the blend of quality and innovation, leading to continuous growth since its creation nearly 20 years ago.
Best Biscuits Maroc's commitment to the excellence of its employees is at the heart of its success. By investing in training, personal development, and the well-being of its team, the company fosters an environment where each individual can thrive and excel. This commitment to excellence translates into a dynamic and collaborative company culture, where every member is encouraged to give their best, thus contributing to continuous innovation and superior product quality.
Therefore, Best Biscuits Maroc aims to satisfy its consumers by creating all types of snacks (biscuits, wafers, sponge cakes, cakes, bars, and also spreadable paste), and aspires to become a regional giant and an international force in the snacking industry.
These achievements have allowed Best Biscuits Maroc to become the Moroccan success story in the snacking field, and to be the main growth driver for the Anouar Invest group, number 2 in the agri-food sector in Morocco, employing over 5,000 people.
Job :
Join a dynamic company in the agri-food sector and contribute to its success as an IT Support Officer in Had Soualem. This is the ideal opportunity for you to join a passionate team and use your technical expertise in a growing environment.
Your role will be essential in ensuring the smooth and efficient operation of information systems. You will actively contribute to the satisfaction of internal users by providing responsive and quality technical support, while participating in the maintenance and development of our IT tools.
Your daily tasks will be varied and stimulating:
- Provide first-level technical support to users to resolve their incidents (hardware, software, network).
- Participate in the installation and configuration of workstations and peripherals.
- Manage user accounts and access rights to different applications.
- Contribute to procedure documentation and user training.
- Collaborate with technical teams to monitor and resolve complex issues.
Required profile :
To be considered for this position, a Bac +2 (2-year higher education degree) in Computer Networks is required.
A first professional experience of 1 to 3 years in an IT support role is highly desired.
- Knowledge of operating systems (Windows, etc.) and office environments.
- Ability to quickly diagnose and resolve technical problems.
- Good understanding of computer networks.
- Good interpersonal skills and listening skills to understand user needs.
- Rigor, autonomy, and proactivity in managing tasks.
- Familiarity with databases or an ERP system would be a plus.
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