Quality and Operational Performance Officer - Casablanca

Company :

Publisher and integrator of financial software, and located at the heart of the strategic center CFC, PERENITY Software builds and integrates innovative, efficient, and flexible solutions for various players in the financial sector (banks, trading rooms, custodians, fund managers and UCITS, stock market intermediaries, insurance companies, pension funds, etc.)

Our activities are mainly associated with the implementation of our solutions:

• Publishing: Design, development, evolution, R&D
• Consulting and Integration: Analysis, convergence study, design and setup of target systems, training, client support & assistance

Present with the vast majority of management companies in Morocco and many clients in Africa, we are currently supporting a new growth phase with the deployment of a next-generation platform based on a modern architecture and new functional modules.

In this context, we are looking for a Quality and Operational Performance Officer to manage the company's operational performance and the quality of its activities, by supporting the teams in the continuous improvement of their processes, the compliance of their practices, and the sharing of their knowledge.

If you wish to enhance and give new momentum to your career with a fast-growing company, seize the opportunity to join us.

Job :

Task 1: Operational Performance Management

• Monitor the progress of projects and internal activities (schedule, deliverables, deadlines, risks)
• Define, produce, and lead management dashboards (compliance with deadlines, quality of deliveries, workload, productivity, etc.)
• Identify blocking points, analyze causes, and coordinate associated action plans
• Support team managers in managing their activities and prioritizing work

Task 2: Operational Excellence and Process Improvement

• Evaluate the efficiency of internal processes (development, integration, support, documentation, etc.)
• If necessary, evolve simple, effective processes adapted to the organization
• Support teams in adopting methods and best practices
• Identify organizational dysfunctions and propose continuous improvement actions

Task 3: Quality Management and Compliance

• Participate in the implementation of quality and security frameworks
• Ensure compliance with internal procedures and practices
• Guarantee the quality, traceability, and consistency of deliverables
• Prepare, coordinate, and support internal and external audits

Task 4: Knowledge Capitalization and Continuous Improvement

• Maintain and manage the company's knowledge base
• Ensure the proper application of documentation standards
• Organize lessons learned (REX) and promote knowledge sharing between teams
• Promote best practices, cross-functional collaboration, and a culture of continuous improvement

Required profile :

Education and Experience

• Bachelor's degree (Bac+4/5) from an engineering or business school, or a specialized master's degree in AMOA, quality, or project management
• Proven experience (3 to 6 years) in a technological environment (publisher, IT service company, integrator, etc.), in performance management / PMO / quality / project coordination

Skills

• Proficiency in project management and ticketing tools (e.g., Atlassian suite: Jira, Confluence, etc.)
• Good knowledge of the software project lifecycle and integration practices
• Knowledge of quality management, security, and continuous improvement principles
• Ability to define, analyze, and manage performance indicators (KPIs)
• Aptitude for formalizing processes, procedures, and operating standards

Personal Qualities

• Rigor, organizational skills, and attention to quality
• Analytical, synthesis, and problem-solving skills
• Interpersonal skills, good listening ability, and pedagogical skills
• Autonomy, proactivity, and ability to rally teams around best practices

Languages

• French: fluent
• English: professional

Head office address :

Desired personality traits :

Search for new things / novelty Rationalism Need for autonomy Involvement at work Ambition