Community Manager - Sala al Jadida
Company sector : Insurance / Brokerage
COMPANY :
AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland
Located in Rabat since May 2004 and in Kenitra since 2024, and soon in Fez, we are today more than 5000 employees.
Join us:
It means choosing the world's leading insurance brand
It means benefiting from a multitude of advantages well beyond market standards
It means evolving in a rewarding environment offering a diversity of jobs
It means joining a responsible group, offering a true company culture, based on the development of each person's skills
Our jobs:
The expertise of our teams covers the main insurance professions:
Sales of contracts
Management of non-life and personal insurance contracts
Management of Auto and Home claims
Payment of Health benefits
Activation of Assistance guarantees
Appointment scheduling for our General Agents
Management of Savings contracts
Company culture :
Our corporate culture is built on a strong belief: sustainable performance is driven above all by the commitment of the women and men who make up our company. We foster an environment based on trust, teamwork, responsibility and innovation, while placing people at the heart of everything we do. Guided by the values of the AXA Group, we encourage talent diversity, continuous skills development and a culture of engagement that enables everyone to grow, take initiative and make a positive impact every day.
Job :
Under the responsibility of the Head of Design & Planning Pole, your main mission is to develop the brand's visibility and engagement on social networks, manage its digital presence, and animate communities while promoting the employer brand through adapted content.
Provide your feedback on BizChat
As such, your main missions are:
Social Media Management
Manage the company's accounts (LinkedIn, Instagram, Facebook, TikTok...)
Plan and publish content according to an editorial calendar
Adapt formats and messages to each platform
Ensure consistency of the editorial line and brand image
TikTok Development (priority mission)
Participate in the launch and growth of our TikTok account
Define an editorial line adapted to the platform
Produce or coordinate native content (short videos, trends...)
Monitor performance and optimize content to maximize engagement
Content Creation
Write engaging posts
Design or coordinate visuals and videos
Highlight internal projects, events, and initiatives
Showcase CSR actions and employee testimonials
Employer Brand
Promote employee journeys and internal ambassadors
Contribute to recruitment campaigns
Encourage employees to create content (UGC)
Community Management
Manage comments and private messages
Stimulate engagement and interactions
Moderate discussions in a way that maintains a positive image
Monitoring & Analysis
Analyze performance (engagement, reach...)
Produce regular reports
Suggest areas for improvement
Digital Watch
Follow social media trends, especially TikTok
Identify new content and format opportunities
Required profile :
- You have a Bachelor's degree or Master's degree (Bac +3/5) in communication, digital marketing, or equivalent.
- We are looking for an experienced community management profile, capable of defining and managing a real content and social media strategy.
The person must master the codes of different platforms, management tools (Hootsuite, Manychat, Talkwalker, etc.), identify editorial opportunities, monitor e-reputation, and develop our communities' engagement, while contributing to the influence of our employer brand through creative and high-performing content.
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