Customer Advisor for Retention - Outbound Calls - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group officially becomes Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and at any time. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.
Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Foundever is hiring customer advisors for outbound calls for its site in Casanearshore.
In this role, you will be responsible for:
• Contacting customers who intend to cancel their service.
• Developing the customer portfolio.
• Selling and promoting products.
• Identifying customer needs, advising them, and offering solutions tailored to their needs, while following guidelines set by management.
• Ensuring that qualitative and quantitative objectives set by management are met.
Required profile :
Educated to Baccalaureate level or higher,
A first experience in outbound calls is desirable.
A good level of French (spoken and written),
Good listening and service skills,
A good knowledge of computer tools,
Attentive, committed, punctual.
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