Customer Advisor (m/f) - Canadian Market Technical Support - Agadir - French / English
- Agadir
Company sector : Other services
COMPANY :
We are a global leader in technology and services that powers the brands of the future. We help well-known brands - the ones you use every day - improve their business through technology and integrated solutions, in over 70 countries. In everything we do, we believe in doing what is right by and for people: our game-changers, our clients and their customers, our community, our planet. Discover the power of Concentrix.
Discover the testimony of Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix in Challenge Maroc magazine by clicking here: https://bit.ly/4cRsGFR
Company culture :
Job :
Job Description
Join a team that turns every call into an opportunity!
WELCOME bonus of 1500 MAD for successful candidates!
Who are we?
Concentrix is an international company present in over 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your mission as a Technical Customer Advisor
As a Technical Customer Advisor, you will play a key role by:
Responding accurately to customer requests from the Canadian market during the hours of 2 PM to 2 AM (local time).
Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.
Effectively resolving technical problems: analyzing customer needs, identifying appropriate solutions, and providing support for resolution.
Demonstrating advanced technical skills: using tools and technologies to understand and solve complex situations.
Required profile :
The profile of our Game-Changers:
We are looking for talents who:
Perfectly master French and English, both written and spoken
Are available to work between 2 PM and 2 AM (local time)
Have excellent communication skills: clarity, pedagogy, patience, with the ability to explain technical solutions simply
Possess good technical aptitude: understanding of digital tools and technical systems, with a curiosity to learn quickly
Are organized, independent, proactive, and capable of effectively managing priorities even under pressure
Recruitment Process
Online tests (1 hour): After receiving your application, you will receive an email to participate in a series of interactive tests assessing your language, technical, and personality skills.
Phone interview: Exploratory conversation with a member of our recruitment team to discover Concentrix and confirm your profile fit.
In-person interview: In-depth discussion to validate your skills and align your ambitions with our culture.
Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!
What we offer you:
At Concentrix, we value our talents and offer unique benefits:
Attractive compensation with additional bonuses:
Welcome bonus of 1500 DH
Language bonus of 900 DH dedicated to our multilingual Game-Changers.
Regularity bonus starting from 12 months and motivating performance bonuses.
Special Eid al-Adha bonus.
Exceptional social benefits:
Advantageous health insurance and complementary retirement plan after one year.
Flexible hours with the possibility of remote work after the integration period.
Free access to our gym.
Transportation provided for a secure commute to the workplace.
Continuous training to develop your skills and acquire new knowledge relevant to the position.
A dynamic work environment with events and gifts throughout the year.
Find out if this job is right for you
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