Customer Advisor (m/f) - Customer Service - Agadir - French/English - Agadir
Company sector : Other services
COMPANY :
We are a global leader in technology and services that powers the brands of the future. We help well-known brands - ones you use every day - improve their business through technology and integrated solutions, in over 70 countries. In everything we do, we believe in doing the right thing by and for people: our game-changers, our clients and their customers, our community, our planet. Discover the power of Concentrix.
Discover the testimony of Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix in Challenge Maroc magazine by clicking here: https://bit.ly/4cRsGFR
Company culture :
Job :
Job Description
Join a team that turns every call into an opportunity!
Who are we?
Concentrix is an international company present in over 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your mission as a Customer Service Advisor
As a Customer Service Advisor, you will play a vital role by:
Meeting customer needs: Provide quality service by answering questions via phone, email, or chat.
Resolving problems: Identify and handle requests or complaints to ensure customer satisfaction.
Building customer loyalty: Offer personalized solutions to strengthen customer trust and loyalty.
Contributing to continuous improvement: Share customer feedback to optimize our services and processes.
Required profile :
The profile of our Game-Changers:
We are looking for talents who:
Perfectly master French, both written and spoken.
Have a good level of English, both spoken and written, allowing them to understand and handle requests in a professional context.
What we offer you:
1500 DH welcome bonus payable after 3 months
At Concentrix, we prioritize valuing our talents. Here are the unique benefits we offer to recognize your contribution:
Attractive pay with additional bonuses:
Language bonus of 400 DH dedicated to our multilingual Game-Changers.
Regularity bonus starting from 12 months and motivating performance bonuses.
Special Aid El Adha bonus.
Exceptional social benefits:
Beneficial health insurance and complementary retirement after one year.
Flexible hours with the possibility of remote work after an integration period.
Free access to our gym.
Transport provided, allowing you to get to your workplace safely and without logistical constraints.
Continuous training to develop your skills and acquire new knowledge relevant to the role.
A dynamic work environment:
Themed events and gifts throughout the year to strengthen team spirit.
Find out if this job is right for you
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