Service Advisor - Casablanca
- Casablanca
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
The Centrale Automobile Chérifienne (CAC) is the exclusive importer in Morocco of the brands Volkswagen, Volkswagen Commercial Vehicles, Audi, Skoda, Porsche, Bentley, Seat, and Cupra, each of which has developed a real identity that makes them unique in their market segment.
With strong development potential in Morocco and internationally, the brands rely on expert services and shared skills to increase their performance and support their growth.
CAC's Human Resources policy is based on 4 main pillars for its employees:
- Develop their expertise through support, skill improvement, and empowerment;
- Encourage the career development of employees who share the same passions and values and who have built a true company culture that promotes customer satisfaction (internal/external), teamwork, and expertise;
- Retain them through motivation and recognition;
- Value their performance by setting clear, precise, and achievable goals.
Come and participate in the development of leading and prestigious brands in Morocco, within a dynamic and innovative company !!
Discover the complete interview with Maha Ghazani, HR Manager at Centrale Automobile Chérifienne (CAC) here: https://www.rekrute.com/emplois-decouvrez-les-valeurs-et-la-culture-dentreprise-de-centrale-automobile-cherifienne-conseils-carriere-6547.html
Company culture :
CAC (Centrale Automobile Chérifienne) is characterized by a strong collaborative culture, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a competitive dimension, focused on performance, ambition and customer satisfaction. It is also supported by a structured organizational culture, ensuring rigor, efficiency and process reliability, while a more moderate innovative component fosters adaptability and continuous improvement.
Job :
Daily Tasks:
- Prepare the customer's service appointment (availability of spare parts, workshop resources, technical information, service history……).
- Welcome the customer according to current standards.
- Confirm the work to be done with the customer and create the repair order.
- Update the customer's database (Address, email, phone number……).
- Follow up on ongoing repairs with workshop staff.
- Coordinate with the customer on the progress of maintenance and/or repair work.
- Prepare the vehicle handover to the customer.
- Explain the work performed to the customer (labor and spare parts).
- Invoice the repair file.
- Deliver the vehicle to the customer.
Required profile :
Profile sought:
- Specialized Technician Diploma in Automotive (BAC+2/3).
- At least 5 years of experience in the automotive sector.
Find out if this job is right for you
Take the free ReKrute personality test and instantly get your compatibility score with this job and with the culture of more than 150 companies on the market.
