Insurance Customer Advisor | permanent contract + bonuses - Rabat
Company sector : Call Center
COMPANY :
Sitel Group is officially becoming Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the top 750 international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and at any time. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX.
Discover the testimony of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Your tasks
Join a 100% inbound call activity and become a key player in customer satisfaction and business development.
On a daily basis, you will be asked to:
- Respond to customer requests and assist them professionally
- Identify their needs and provide them with suitable solutions
- Present and offer complementary products based on the customer's profile and needs
- Develop additional sales while prioritizing the quality of advice
- Build customer loyalty through trust and a positive experience
- Achieve your sales targets while respecting quality standards
A role where every call counts: advise, support, sell, and develop your expertise in insurance!
Required profile :
The profile we are looking for
Are you a good listener, comfortable with customer relations, and motivated by sales challenges? Join us!
- Excellent command of French, both spoken and written
- Customer service mindset and sales drive
- Excellent communication skills, active listening, and empathy
- Rigor, dynamism, and team spirit
- Immediate availability is a plus
Motivated beginners are welcome! A complete training will be provided upon joining to help you quickly develop your skills and succeed in the insurance world.
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