Senior ServiceNow Technical Consultant - Casablanca
Company sector : IT (Information Technology)
COMPANY :
DXC Technology was born in April 2017 from a merger between CSC (Computer Sciences Corporation), a leader in consulting, and HP Enterprise Services, a leader in IT Services.
The DXC Group records $25 billion in revenue, benefits from 60 years of experience, and employs 170,000 employees in over 70 countries, serving more than 6000 clients.
DXC Technology in Morocco, established in 2007, is a joint venture between DXC Technology, a world leader in integration and managed services, and the CDG Group (Caisse de Dépôt et de Gestion).
With 1200 employees spread across 2 production sites (Technopolis & Casa NearShore), DXC Technology in Morocco aims to support very large companies and public and private clients in their digital transformation, addressing all IT challenges such as Hosting, Managed Services, Application Modernization, Business Intelligence & Analytics, Workplace & Mobility Services, Business Process Services, Cybersecurity, and Consulting.
Company culture :
DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency.
Job :
The Senior ServiceNow Technical Consultant is responsible for providing in-depth technical expertise on the ServiceNow platform and leading the design, development, and implementation of custom solutions to meet specific client needs. This role works closely with clients to understand their business requirements, propose innovative technical solutions, and ensure successful delivery of ServiceNow projects. The Senior ServiceNow Technical Consultant acts as a technical reference and team leader, providing mentorship and guidance to less experienced team members.
- Collaborate with clients to gather and analyze business and technical requirements, and propose suitable ServiceNow solutions.
- Design and develop custom solutions on the platform.
- Lead the technical implementation of ServiceNow projects, ensuring the quality, security, and performance of delivered solutions.
- Provide technical expertise on key ServiceNow platform features across multiple processes, mainly ITSM, HR, and CSM.
- Manage integrations with other systems and applications using technologies such as REST API, SOAP, and MID Server.
- Ensure appropriate documentation of technical solutions, architectures, and development processes.
- Provide mentorship and training to team members on ServiceNow development best practices and advanced techniques.
- Collaborate with testing teams to ensure ServiceNow solutions meet defined requirements and quality standards.
- Provide advanced technical support to clients to resolve complex issues and optimize the performance of ServiceNow solutions.
Required profile :
- Profile:
- Significant experience as a ServiceNow Technical Consultant, with in-depth expertise on the ServiceNow platform and its features.
- Strong web development and programming skills, including JavaScript, AngularJS, HTML, CSS, etc.
- Hands-on experience in designing and developing custom solutions on the ServiceNow platform.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work effectively in a client-facing environment and manage multiple projects simultaneously.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) certification in relevant areas (ITSM, HR, CSM, etc.).
- University degree (BAC+4/5) in computer science, project management, etc., with at least 4 years of experience in a similar role.
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