Social Relations Coordinator Fes - Fès
Company sector : Insurance / Brokerage
COMPANY :
AXA Services Morocco is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland
Located in Rabat since May 2004 and in Kenitra since 2024, and soon in Fes, we currently have over 5000 employees.
Join us:
It means choosing the world's leading insurance brand
It means benefiting from a multitude of advantages well beyond market standards
It means developing in a rewarding environment offering a diversity of professions
It means joining a responsible group, offering a true company culture, based on the development of each person's skills
Our professions:
The expertise of our teams covers the main insurance professions:
Sales of contracts
Management of property and casualty and personal insurance contracts
Management of Auto and Home claims
Settlement of Health benefits
Activation of Assistance guarantees
Appointment scheduling for our General Agents
Management of Savings contracts
Company culture :
Our corporate culture is built on a strong belief: sustainable performance is driven above all by the commitment of the women and men who make up our company. We foster an environment based on trust, teamwork, responsibility and innovation, while placing people at the heart of everything we do. Guided by the values of the AXA Group, we encourage talent diversity, continuous skills development and a culture of engagement that enables everyone to grow, take initiative and make a positive impact every day.
Job :
Reporting to the Social Relations Manager, your main mission is to Contribute to maintaining a social climate conducive to employee well-being by carrying out support, advice, and awareness-raising tasks
To this end:
Social Management
Support employees in difficult situations in a confidential and supportive manner.
Contribute to the prevention and resolution of social conflicts.
Monitor the social climate and identify sensitive situations.
Prevention of Psychosocial Risks (PSR)
Participate in prevention and awareness-raising actions in collaboration with occupational health.
Handle alerts and situations related to PSR in conjunction with HR teams and managers.
Monitor PSR indicators (absenteeism, reports, social climate) and propose action plans.
Employee Experience & Well-being at Work
Contribute to improving employee engagement, social dialogue, and well-being.
Participate in internal communication on social issues.
Support the implementation of social and Quality of Working Life (QWL) policies.
Legal & Litigation Management
Ensure compliance with labor law and good social practices.
Oversee disciplinary cases and social disputes.
Prepare and follow cases before the competent authorities (Labor Inspectorate, courts, etc.).
Advise managers on the legal aspects of labor relations.
Reporting & Monitoring
Develop tracking sheets and activity reports.
Update social dashboards.
Report sensitive or at-risk situations to management.
Ensure the archiving and filing of documents.
Required profile :
You have a minimum of 4 years of experience in the same position.
• Provide social support for various cases identified within the company
• Contribute to maintaining a good social climate
• Raise awareness and advise employees according to needs
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