Expert(e) in French-Speaking Technical Support & Assistance (M/F) - Rabat

Company :

Marketing Call Center20 years of expertise serving exceptional customer relationsFully based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multichannel management for two decades. As a leading player, we daily manage high-value customer management systems for major brands, whether they are Moroccan, European, North American, or Asian.Supported by the involvement of over 700 experienced talents, our company delivers tailor-made services for demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams work in a structured, dynamic, and meaningful professional environment that fosters commitment, innovation, and growth.Joining Marketing Call Center means becoming part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards on an international scale.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

Turn your passion for challenges into concrete success! At MCC, we are looking for analytical minds passionate about customer relations to join a dynamic, strong, and excellence-oriented team.- Welcome user requests, analyze their needs, and accurately diagnose issues.- Reassure and guide users step-by-step towards a clear and quick resolution of their problems.- Ensure rigorous follow-up of cases until total customer satisfaction, respecting our quality standards.- Update our tracking tools and enrich our knowledge base to optimize future interventions.

Required profile :

First successful experience in technical support, Helpdesk, or contact center, supported by technical/IT training.Perfect command of French (spoken and written) combined with excellent listening skills.Analytical mind, logical thinking, patience, and genuine responsiveness to unexpected situations.Natural ease with IT tools and tracking software.

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work