COMPANY :
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
Job :
Turn your passion for challenges into concrete success! At MCC, we are looking for analytical minds passionate about customer relations to join a dynamic, strong, and excellence-oriented team.- Welcome user requests, analyze their needs, and accurately diagnose issues.- Reassure and guide users step-by-step towards a clear and quick resolution of their problems.- Ensure rigorous follow-up of cases until total customer satisfaction, respecting our quality standards.- Update our tracking tools and enrich our knowledge base to optimize future interventions.
Required profile :
First successful experience in technical support, Helpdesk, or contact center, supported by technical/IT training.Perfect command of French (spoken and written) combined with excellent listening skills.Analytical mind, logical thinking, patience, and genuine responsiveness to unexpected situations.Natural ease with IT tools and tracking software.
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