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Expert(e) in French-Speaking Technical Support & Assistance (M/F) - Rabat

Company sector : Call Center

Posted 12 days ago on ReKrute.com
  • 10 job(s) in Rabat and region - Morocco
  • COMPANY :

    Marketing Call Center20 years of expertise serving exceptional customer relationsFully based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multichannel management for two decades. As a leading player, we daily manage high-value customer management systems for major brands, whether they are Moroccan, European, North American, or Asian.Supported by the involvement of over 700 experienced talents, our company delivers tailor-made services for demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams work in a structured, dynamic, and meaningful professional environment that fosters commitment, innovation, and growth.Joining Marketing Call Center means becoming part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards on an international scale.

    Company culture :

    Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

    Job :

    Turn your passion for challenges into concrete success! At MCC, we are looking for analytical minds passionate about customer relations to join a dynamic, strong, and excellence-oriented team.- Welcome user requests, analyze their needs, and accurately diagnose issues.- Reassure and guide users step-by-step towards a clear and quick resolution of their problems.- Ensure rigorous follow-up of cases until total customer satisfaction, respecting our quality standards.- Update our tracking tools and enrich our knowledge base to optimize future interventions.

    Required profile :

    First successful experience in technical support, Helpdesk, or contact center, supported by technical/IT training.Perfect command of French (spoken and written) combined with excellent listening skills.Analytical mind, logical thinking, patience, and genuine responsiveness to unexpected situations.Natural ease with IT tools and tracking software.

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