Insurance Business Trainer - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a recognized leader in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to providing innovative, high-quality solutions that enhance customer experience.

Our impact:

Operating in 8 countries, our global network of 18 production sites allows us to quickly meet the needs of our clients worldwide.
Dedicated employees: With a team of over 8000 passionate and committed employees, we are a diverse community sharing a common vision of customer service excellence.

Our commitment:

Quality and growth: We are proud to show an impressive growth rate of 8.5%, demonstrating our ongoing commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to improve their customer relationship management excellence.

With us, stability and career development go hand in hand:

• All our production positions are offered as permanent contracts (CDI),
• Paid initial training is provided from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal vouchers.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure activities, and much more,
• A stimulating work environment that encourages mutual support, progress, and personal growth.
• Looking for a stable, dynamic, and forward-looking environment? ADM Value welcomes you.

Apply today and become part of our success story!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

• Design and deliver initial and ongoing training on project products, procedures, and tools
• Share best practices related to customer relations, loyalty, and upselling
• Train employees on insurance products and guarantees, contract management processes, and different customer journeys
• Assess employee learning through role-playing, tests, and evaluations
• Identify areas for individual and team improvement and implement suitable educational actions
• Support advisors in developing their skills and provide close coaching
• Collaborate with managers and operational teams to identify needs and adapt training content
• Track the results of trained employees and propose concrete improvement actions
• Design and update training materials: presentations, exercises, guides, evaluations, and role-playing scenarios
• Participate in the continuous improvement of the training program to directly contribute to performance and customer satisfaction

Required profile :

• Excellent command of French, both spoken and written
• Experience as a Trainer, Coach, or Business Referent in a contact center
• Experience in the insurance sector is highly valued
• Good knowledge of customer relations, loyalty, and cross-selling is a significant asset
• Excellent facilitation, communication, and teaching skills
• Ability to analyze results and identify skill development needs
• Proficiency in computer tools and presentation software
• Pedagogical approach, listening skills, dynamism, and leadership
• Organization, autonomy, and ability to work collaboratively with operational teams

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization